Overall Ratings & Reviews Intercity São Paulo Paulista

Always a safe choice.

The customer service at this hotel is poor: the young folks at the front desk seem they don't have the training or skills to deal with people; I asked for 1-hr tolerance for my check-out and they gave me 12 minutes. Also do not get a room near the chambermaids closets: they meet every morning by your door and you hear the entire conversation.

The hotel was in construction so the room was cold and empty, the bathroom didn’t have the treats the photos offer, the front desk staff weren’t helpful. The interred was very slow!

I had a really bad experience with the hotel. Apparently the hotel has been renovated but I wasn’t provided that piece of information when I made a booking nor at any time untill I checked in the hotel. Therefore I had to endure a constant noise from the work. On top of that my room was close to the elevators and for some reason I was able to hear thumps coming from the wall every single time the elevators were moving. It was cold in Sao Paulo but the heating system in the hotel was not working. My room was like a fridge! The front desk told me that they could not do anything about it. So I had to be in my coat, hat and gloves while in the room. My fingers were blue. The key fob for the elevator did not work for my floor so every single time I had to come back to the hotel I had to ask someone from the reception to come to the elevator and tap their fob in order for me to reach my floor&room. And when I say ask….. NOBODY and I mean not a single person speaks English so the only way to communicate is with hand gestures and google translate.

Rooms are old and need to be redone. However, they are spacious and the furniture is acceptable. The bathroom smelled like sewage and the toilet kept water running 24/7: bad for the environment, bad for the constant noise of water running. There’s construction work being done in the hotel and it starts at 8 am and goes on all afternoon, make sure you’re out of the room if you intend to stay here. People and their kids were loud in the common and elevator areas, which is not necessarily the hotel’s fault, but impacted my ability to sleep in their property. Breakfast is GREAT!

Great locations - close to Ave Paulista, shops and restaurants -- but not "on" the avenue so it's less noisy. The staff are friendly and helpful. It is an older facility but they at least keep it up to date as much as they can. The swimming pool is actually more a hot/warm tub.

Cuarto en malas condiciones de mantenimiento. El baño con manchas de humedas u/o hongos

At check in the front desk told me due to holidays they did not have cleaning staff so didnt have a room with a queen bed. Gave me instead a room with a twin bed. Said the price was the same. Then throughout the entire stay, the air conditioner of the hotel was not working. I was in two different rooms and apparently the front desk said they were having problems with the AC. In 5 days, it was never fixed. In the middle of summer… staff does not care, didnt even apologize for the problems. Stay away.

Great location

Location was perfect, just a few meters away from avenida paulista. Although the room and bathroom were spacious and clean, my stay was frustrated due to the lack of air-conditioning. I was hoping to have a comfortable night and got a too hot room for any sleep. When we complained to the reception saying the entrance of the hotel was cooler than our room, staff laughed at our face and said this wouldn't be possible. Following day, after a technician confirmed our ar conditioner was broken, manager called to our room and offer an upgrade. Ar conditioning in this room as better but still not cooling enough for the hot São Paulo weather. Despite having extra amenities in this upgraded room, it was clearly not clean enough and bathtub outside had water (probably from the rain) with mosquitos.

We did had a bad experience at this Hotel. Check in - No early check, as the room was available at 4 pm, which would be a problem, except that when they gave us the room at 4, it wasn’t entirely clean (housekeeping was still cleaning the room while we waited outside the door) and the floor was wet. The hotel has a construction crew working. You can hear them working. The air conditioning was not working, so to warm the room a little (it was really cold inside the room), we were instructed to turn off of the control panel. We had no shampoo for 2 days, almost three. They do not give the little bottles, which actually a good thing for the planet, except that they just didn’t replenish the bottle that they had. I asked for shampoo early in the morning when I noticed it was empty (while I showered), but they didn’t replenish it that day. I asked for it again at night, and they told me it was late, so they would do it at 8am the next day. The next day I had to call them again at 10am because nothing happened. They replenished that in the afternoon. The shower had an issue. The hot water would turn to cold water after 2 minutes, and then changed again to scalding water. This would repeat itself every 30 seconds after that, in a cycle. When we asked to change rooms, they told us that it was not possible. The bathroom doesn’t have an air vent. So we really on the room general venting system. Not really that much of an issue but was unexpected but a high end hotel.

Great breakfast buffet

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Great location

The rooms have “No HEAT” all they offer you is another blanket.. I froze … never again in the winter

Perfect location Some of the rooms are in need of updating,they remain clean The hotel is currently rehabbing it's room I haven't seen those yet

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Excelente estadia. Funcionários atenciosos, limpeza perfeita, ótima localização, café da manhã bem servido e muito bom. Por incrível que pareça, o que não deve ser surpresa para muita gente, o único ponto negativo foram alguns hóspedes. No nosso andar, muito barulho, portas batendo, pessoas discutindo, crianças gritando, sujeira no corredor.