Terrible experience overall. When we arrived the receptionist was not helpful and did not inform us of the rooms location. We were sent to a building that was unattached to the main building. No one had disclosed this information to us as I had booked a room on the hotels property, to be sent at least a block away. The building was not in good conditions, creepy, lonely, and honestly scary. We didn’t feel safe throughout the night. We could hear people coming into the building throughout the whole night, our windows looked out onto a plaza where tours were standing right outside the window. There was a window in the bathroom that was directly in sight of construction happening in the building. When we mentioned all these things to the front desk they did not take accountability for the deceptive situation. They were entirely unhelpful and honestly quite rude. Breakfast was okay but the staff there were the only people who were kind.

good location

The first room they put us was room 601 which is in the other building and it was musty smelling, dark and dingy. It was like sleeping in a basement. It was horrible. The manager did upgrade us to a better room which we really appreciated however we would not stay there again. Location was great and it was quiet.

The staff was incredibly friendly, and our accommodations were comfortable. The hotel was conveniently located just 15 minutes away from San Marco Square. The continental breakfast was complimentary and delicious. However, it’s worth noting that you can book your taxi (back to airport) with the hotel, but I highly recommend booking your own as soon as possible, as it’s significantly cheaper.

One of the more unique stays we've ever had. A converted great room, with views of churches and the canals. Staff were friendly, helpful and polite. Location was minutes from the plaza. Lots to see and do...restaurants and souvenir shops a plenty.

Everything was great! The staff were extremely helpful. Will book again!

We loved this hotel! The bathroom was so nice and clean and the room itself was very pretty. It was more of a walk from the train station to get there but we didn't realize we could take a water ferry a that point.

Breakfast room was full most mornings. Choice not great. Room was small and beds not that comfortable for the kids.

Nice room. Great location. Breakfast area was busy.

Wonderful property. Friendly staff and great location. Plenty of variety in the breakfast buffet too. Highly recommended!

Beautiful hotel and a great location!

Enjoyed our stay.

Lovely staff and excellent rooms.

Great staff - John and Filippo were great. Location was good too. Dated rooms, but a clean toilet/bathroom - Exactly what was expected when we booked. Personally, we Would have liked the air con to be On in the room, however, we didn't ask for it to be turned on for our room - in hindsight we should have as we left the window open and got absolutely covered by Mosquito bites.

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Staff very helpful and friendly. Very central. Although we had an attic room it was very comfortable and all that was needed for a city break.

Everyone friendly and the room was comfy

none

Was great stay for a few days and close to many restaurants and shopping. Easy to get to from the water taxi

The hotel is a beautiful old hotel located minutes away from Piazza San Marco. In addition, there are a number of cafes a short distance from the hotel. We found the staff to be very accommodating as well. There is an outdoor patio on the 3rd floor where we brought a bottle of wine and met other couples from various countries. Upon request, the hotel will also serve drinks as well. The breakfast was ok but I'm not evaluating the hotel on a free breakfast.