Overall Ratings & Reviews Hotel El Mirador by Balderrama Hotel Collection

Sin duda un gran lugar, la atención del personal es excelente!

Prepare to eat at the times the hotel has established and the menu is chosen by the hotel. Other than that is ok

It’s beautiful location but it’s full of trash.

This place couldn't be more stunning than it is. The views are absolutely magnificent. The staff is very pleasant. We stayed longer because it was so nice.

The prices for dinner- they serve family style- is not worth the price. I found a piece of metal in my soup and another ocasión, they ran out of the menu item and we were given chicken instead of steak. The transportation from the hotel to the various sites, such as the “parque “ was expensive for a 6 minute drive. I won’t return under this conditions.

I liked the view from my room. I enjoyed the morning sunrise. The food was delicious and the staff was kind and attentive. I will return again.

Spectacular views and very friendly staff. Only down side was, it was raining and the roof was leaking in multiple common areas of the hotel.

Property was nice food was not good and no free wifi

Views from the room are fantastic. Dining area and the common terrace are excellent. Rooms and bathrooms are in poor condition.

Friendly staff

The views are outstanding! The staff especially the young lady at the recepcion, Fernando and Luis at the bar. The food was good. The transportation from hotel and to the train was very convenient. The very unfortunate issue was that there was no water for some hours at night! Other than that it was a great stay!

I loved the hotel especially all the food included they had great food we loved the tours they had available Ramon was has awesome at giving tours spoke English very well would totally recommend this place.

The stay was fantastic, with clean rooms and amazing views. The disappointment was our dining experience, the portions where ridiculously small and they served me a raw piece of chicken. The plate literally came with a side of vegetables that consisted of two cauliflower pieces. DO NOT PURCHASE THE FOOD BOARD!! You will not get your money's worth.

Fabulous veiw,breathtaking. Friendly staff, I highly recommend it.

place is excellent, service, cleanliness, food transportation the whole experience was great

Check In was great, the place was very comfortable with a great view. dinner was absolutely unacceptable. Seating time was 8:30 we did not get seated until 9:20, the soup was cold, the meat under cooked, and we did not receive desert. However, the breakfast meal was better.

After more than 25 years not going back to Las Barrancas del Cobre , we went this April and stayed at the Mirador Hotel. What a great experience, we were surprised by the service, the number of activities available for the guests, and last but not least, the food was amazing. This first night we attended a wine tasting with a great view of the Urique Canyon; the following day went to the park and hiked in the evening with Martin. On our last day we went hiking at 6 am to see the sun come out, it was an awesome experience. The staff at the hotel are very helpful and kind. We will go back !!!

La vista y el staff es de los mejor 👌 El hotel no es lujoso pero cumple su funcion Por cierto, su caminata para ver el amancecer 1000% recomendada

Wifi is not free. All phone services are Almont nill

Apparently the best hotel in the area (too expensive for the service you will get) i travel a lot around the world and believe me this is more like a two star hotel for American standards, now the views are great, unfortunately people that work there need to be train in hospitality. They treat you like you are doing them a favor. We arrived with my family and the welcome to the location was no good from the train station to the hotel, the views is the only good thing going for the hotel. At check in terrible service, at the restaurant terrible service, i will give you an example: we ordered bbq wings for my son and they made buffalo wings, i told them about it and they literally went to the kitchen wash the wings and pour bbq on top I showed them the difference and tried them to make sure and they were buffalo still with bbq (we are paying a good amount of money, they should at least be honest about it) when I complained the lady said: “I will let them know in the kitchen and took like an hour for the wings to arrived”. The following night we sat for dinner and we were not assigned a waiter so we waited close to an hour to have dinner, until we complained they actually help us but then it took forever with cold soups, we did a few activities with them (decent) they have signs about masks but the protocol is not followed by them (this is a safety issue, I do not mind paying as long as it is safe) when we complained at the front desk (they thought I was a tour guide)