Overall Ratings & Reviews La Quinta Inn & Suites by Wyndham New Braunfels

Rooms were clean and spacious. Breakfast provided was good. Our overall stay was pleasant.

Tv not working and bathroom somewhat dirty.

Clean, staff friendly, … the pool has a weird place for the lock on the gate- it’s so high up, I almost had to get another guest to help me reach it. The pool area has a couple handicap accessible devices which seems nice, but DOESNT have a handrail leading into the pool. I thought that was strange. The first step is pretty deep and I have bad knees so that wasn’t pleasant. Anyway, that was my only issue with our stay! Everything else was great.

Nice

The service was great. The room was very clean. Unfortunately, the air was not working-I set the thermostat for as low as it would go(60) and after running all night the temperature was 80. It was too late in the evening to do anything about it and I kept hoping it would get better. It didn’t. I did tell the young man at the desk when I left that they needed to check it out so I hope they will correct this.

We were very happy with our stay. Special kudos to the girl at the front desk- Kristina! Outstanding personality to welcome us, and wish us well as we left. You are lucky to have her! Thank you Robert Rumnock

Front desk did not know the room assigned to me was ALREADY occupied. Key was given to me then when I got to room OPEN the door realized there was a suitcase shoes and carrying bag in restroom. THANK goodness now one was IN THE ROOM at the time. I left went to front desk where the individual was NOT aware room was occupied already!!! NO Explanation how this dangerous and serious mistake could have happen!! Will not stay at this hotel every again.

Despite a bit of traffic noise at night due to the proximity to the highway, it was not a problem for us. Everything else made up for that minor detail. Staff was very attentive to keeping breakfast items stocked and everything was clean. The beds were comfy and housekeeping did great. We stayed 2 extra nights as it's a fun town and the hotel is close to everything.

Great place I would stay there any day ac was nice and cold bed was comfy I really did like this hotel

Stayed one night in town for a wedding so it served its purpose. Hot tub wasnt hot. Lots of food nearby which was convenient

Great

None

Staff was

Nothing to dislike.

In walking distance of restaurants.

Nice room, friendly staff, very nice breakfast selection! Will stay here again!

I am writing to express my deep dissatisfaction with a recent booking I made through your platform. The experience was beyond frustrating and completely unacceptable. I booked a room while attending my daughter's ring ceremony at her college. Due to unforeseen delays, I was unable to check in on the first night. While I understood this meant I would lose that night's stay, I fully expected the room I paid for to still be available for the second night. However, upon attempting to check in the next day, I was informed by the front desk that my room had been rented out and the hotel was fully booked. Despite explaining the situation, the only response I received was, “That’s how it works in the hotel business.” The staff repeatedly walked away from me mid-conversation, refused to provide any solutions, and offered no clarity about whether I would receive a refund. This level of customer service is appalling. I was not rude, loud, or disrespectful, yet I was treated with complete disregard. Ultimately, I was forced to sleep on my daughter's couch due to the hotel's inability to honor the booking I paid for in advance. I kindly request a full refund for this stay and urge you to investigate the conduct of the staff at this hotel. I have been a loyal user of Hotels.com and have never encountered such a disheartening experience. I trust you will take this matter seriously and ensure that no other customers face similar treatment.

Great place

Suite was nice. It was clean and comfortable.

The staff here are amazing. Everyone we dealt with was so nice and helpful.