Overall Ratings & Reviews ITC Sonar, a Luxury Collection Hotel, Kolkata

Good accommodations and value for Kolkata standards. I will not hesitate to stay here next time I visit Kolkata. Staff are very good and attentive. Excellent service as expected for this type of hotel.

Excellent service, courteous staff

Tranquil and very tastefully designed around a lotus pond. A quiet oasis in the city that evokes a local ethos.

Quite a great stay, Rajiv was great help for the entire stay, must recommend.

Excellent and beautiful property with superb customer service. Apart from my dinner coming quite late and not hot, the rest of my experience was great. Thanks

Worst food.I suffered food toxaemia

Excellent status

Lots of restaurants and variety of food options. Service at Sonar Bangla is 100 times better than Royal Bengal.

Nice stay!

Its a beautiful property but need maintenance. Hotel was continuously coordinating for our stay and preference but at the time of check in late in the night front desk could not trace of our booking !!!!

Love the quiet tranquil property. One of my favorite places to stay when I am in Kolkata. Eden pavilion food and staff are awesome!

I always enjoy staying at the ITC Sonar, it offers tranquility and great food options

Amazing property to stay, very clean and the staff is very helpful with everything.

This was my 2nd time staying at ITC Sonar. My experience met my expectation. I try to be a low maintenance guest, however the hotel staff were always trying to ensure that my stay was comfortable. Housekeeping, room service, reception, laundry services, guest relations, checkin staff, security, gym staff, restaurant staff and managers were always doing their best to ensure that guests do not have a reason to complain about. The breakfast buffet had plenty of options. The restaurant staff were polite, respectful and tried to offer the best possible service. Gym was well equipped, clean and spacious. Laundry service was quick and effortless. Room service and reception staff were prompt and professional. The security staff were well trained and were capable of doing their job flawlessly. The front desk was knowledgeable and eager to help. Guest relation staff members were professional. The room was very comfortable and quiet. The bed, linens and furniture were perfect. Elevator worked swiftly. The property was squeaky clean and well decorated for the festive season This is one of my favourite hotels in Kolkata now. This time, I stayed for 10 days and it was a joyful experience. Thank you.

All staff was wonderful. The room attendant Nazma and her colleague Sujata did an excellent job and deserve promotion!

Excellent hospitality .

Amazing experience staying at ITC Sonar, though it was only for a night and I wished I would have been there a little longer. Nice breakfast and courteous staff. Can’t ask for more

Hospitality is excellent.

Everything about the property is excellent...notably the staff...the personal touch is exemplary....

Excellent overall