Overall Ratings & Reviews Quality Inn & Suites Glenmont - Albany South

Clean quiet

Selected a non smoking room and it smelled like someone lighted up a joint in there. The people in the room next to us were so loud, we could hear their TV playing the entire night and late into the morning. Then we approached management they were horrible. Ended up changing hotels.

The entire room was dirty. My husband had to get bleach and clean the room, including headboard, TV, dresser, table, night stands, bathroom sink, bathtub, toilet, etc. The water is not clear. The water comes out grey in color.

One of our rooms was not cleaned. The hallways and stairways were not cleaned. Carpeting was worn. Overall very dingy.

Staff were rude and dismissive. Very noisy at all hours. Felt very unsafe.

The location is near the thruway and noisy. There was food in plastic containers in the parking lot. There were strong odors inside - a skunky smell and disinfectant smell. The mattress was stained with wine perhaps. There were residents who had loud music blaring and were having noisy sex until my husband got dressed and went to the main building and complained at about 12:30 am. Shortly thereafter the noise stopped. The breakfast food was below expectation.

I arrived early and they allowed an early check in . thank you

This is not a nice place to stay. Dirty. Run down. Shady people around everywhere. The bed was broken and stained. My kids were freaking out. Not good.

Room smelled like bug spray. The bathroom door was filthy around the handle. Not clean. Parking right out side door. Highway noise.

I feel like they could do a better job wiping down wall and doors and shining headboards

Old rooms with peeling paint, toilet wobbled, decent breakfast

My husband and I stayed overnight to attend a venue at the Palace Theater. We got in late and were kept up by extremely loud neighbors. We asked the women at the front desk for places to eat and directions to the Palace Theater which were met with blank stares. She never even told us about room service or remind us about the continental breakfast for the next morning.

Room smelled like mildew figured out why in the morning after the toilet leaked. Door latch was missing, pretty awful

Check-In included a contentious concierge as I asked questions about policies, security deposit, etc. Lack of courteous vibe = instant turnoff. Check-out was better w/different front desk clerk, but when I requested to swap my decaf for other, she didn't know the difference nor could tell me what time housekeeping starts - perplexing but I distracted w/comped breakfast (waffle, yogurt, bagel, toast, sausage, etc) Overall clean room, comfy bed & reasonable value. In industrial area near hwy (audible if light sleeper) Both pm/am staff were either combative or inefficient. Hospitality training is in order. I rate a 6.5 😑

It was all fine

Very nice staff but overall wasn’t very clean. And the nearby traffic is pretty loud. Would not stay here again.

This place is absolutely disgusting. Smell horribly. There was blood on our toilet seat. Stains on the towels. And the front desk personal are rude and don’t care about your concerns . I will be filing a complaint with the board of health.

Good , clean. Friendly

Clean , comfy beds but wifi didn’t work and no batteries in the tv remote!

This is a terrible hotel. Do not stay here. The room reeked of cigarettes and body odor. There were stains all over everything and cigarette burn holes in the blanket, on the soap holder in the bathroom and the curtains were stained yellow. This hotel should be condemned.