Overall Ratings & Reviews Hilton Garden Inn Victorville

Service was great, the pillows were terrible. I woke up with a linked neck every morning. They had no filling to them.

Great hotel room! Clean sheets and towels. Bed is comfortable enough. Great amenities in room: fridge & microwave. Staff is friendly, parking is free which is a great plus…and plenty of shops with restaurants around. The only negative is: walls are too thin, as you hear your neighbors foot walks above and you can hear the conversations on the side walls.

The trip was nice and clean the only down fall was they stopped doing free breakfast in the mornings and now have a restaurant you can order food. The pool area also closed at 10 i figured since it was a friday they might be open a little later but unfortunately they arent and it was a little bummer cause we checked in later but oh well. They also were in the middle of construction upgrading rooms so part of the parking lot was full of metal containers. I really think the main bummer was the no free breakfast and i didnt see any notes about that when booking but i could have missed it who knows but still a bummer.

Only issue we had was they are renovating and the water was off for a bit but other than that it was a good stay

The hotel was fine, but the staff was inhospitable. Upon arrival, I was told my room was not ready. I asked if they could text me when my room was ready, for I had driven 7 hours and was tired. They did not send the text. Each day I left and returned in the evening, they never acknowledged me with a hello or even a guttural gesture. I am ashamed of them. I have been a Hilton Honors member for 25 years, and to be treated so poorly...shame on the staff!

Very clean

💕

Happy with stay , staff was very friendly and many local restaurants and shops around

Quick and easy check in, service was great and no issues with the room.

Everything went according to plan no issues what so ever! Will be staying there from now on when I'm in that area.

This stay was my son and he shared it was a nice place.

.Needs new mattress.old and hard with big holes you have to climb out of. Not comfortable. Hotel gad no record of my Expedia reservation. Took 4 different people and 2 callbacks until got to someone @ Expedia who had to call the hotel on a separate line to resolve.1.5 hrs.

Air conditioner didnt work , it was hot . Told front desk twice and they didnt do anything about it .

It was as we expected, clean and comfortable. Disappointed the pool and spa were closed.

It appears property is undergoing some renovations, which is needed as it appears to be very tired. The room temperature was very warm upon arrival due to the thermostat not working. Front Desk sent a tech within minutes to replace the batteries. Slight inconvenience since we only had one hour to get ready for our event that evening and the room took hours to cool off.

My overall experience was bad. We woke up sick and umable to go on our trip. Both experian and Hilton were not empathetic or understanding and were charged for a room we did not stay in

good

This is a Hilton property! Bed worn out! Bathroom beat up! Just surprised!

Great stay even though there doing construction it was a good stay

Pretty good