AC Hotel Ciutat de Palma by Marriott

Explore AC Hotel Ciutat de Palma by Marriott
8.2
Very Good
From 422 reviews
Cleanliness

8.8

Room Comfort

8.4

Location

8.0

Service and Facilites

8.4

Traveler Reviews AC Hotel Ciutat de Palma by Marriott

Number of reviews per page
20
40
Top reviews
Samara
icon-Business and Leisure
Business and Leisure
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

I would not recommend this hotel. From the moment I walked in, there was a distinct unpleasant smell throughout the property. The place felt old, poorly maintained, and in need of serious renovations. The location didn’t help either, it’s in a run-down area surrounded by numerous Thai massage parlors, right on a busy intersection where traffic noise was constant day and night. The WiFi didn’t work at all during my stay, and when I asked the staff for help, they were rude and dismissive. In fact, the staff’s general attitude was unwelcoming, and they offered no useful assistance, not even with basic local recommendations. Overall, this was one of the least pleasant hotel experiences I’ve had between the smell, the noise, the poor service, and the outdated facilities, I regretted booking here. Shocked that this is a Marriot.
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Erika
icon-Business
Business
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Room was super clean, bed very comfortable, service and helpfulness of all staff (lounge/dining, housekeeping, front desk). Great location walking distance to many restaurants, sights, bus transport, etc.
Caroline
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

Beautiful room, nice location
Claudia
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Gorgeous hotel, very nice employees.
Gary
icon-Business
Business
10.0
/10
Reviewed 36 week(s) ago

Hotels.com verified review

Great hotel. Awesome location. Amazing breakfast.
Judith
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 36 week(s) ago

Expedia Group verified review

Lovely buffet breakfast Good location for walking around the city First floor room - aware of traffic and bar noise till late - to be expected but might not suit light sleepers
Luke
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Very nice property. Expedia has the wrong address in, so it took us some time to find it. But we found it by just typing in the hotel name instead of the address
Jun
10.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Very good location, clean, friendly and polite staff
Daniel
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 64 week(s) ago

Expedia Group verified review

I would’ve marked my overall rating a lot higher but I was misled by the staff on the building parking. The cost was never discussed and I was under the impression that it was going to be free. When i checked out i was charged $30 EUR a night for parking when there was free street parking thay I would’ve been completely fine with. The interaction rubbed me the wrong way and lack of transparency doesnt feel great.
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nathalie
6.0
/10
Reviewed 67 week(s) ago

Expedia Group verified review

This hotel is in a great location however, the rooms are very dated and small beds are not very comfortable. Main area is renovated, but not rooms
Farah
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

**Review:** Disappointing stay. The staff was unclear about extra bed charges, and the parking lot was full, forcing us to park on the street where our car window was broken. The area felt unsafe, and the poor treatment at checkout only made things worse. Wouldn't recommend.
Maria
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 71 week(s) ago

Expedia Group verified review

Great location with easy to access but parking options are limited if you are renting car. The staff are very friendly. However, since the hotel is situated on a main street, the room can be quite noisy.
Nigel
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 84 week(s) ago

Expedia Group verified review

Ideally situated for transport and walking distance to shops/bars/eateries and site seeing
nivia
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

The property is nice and clean . Staff was great and helpful. Long walking to city center . No air conditioning but weather about 65 . My room was quite hot because of location but they send in a good fan .
Verified traveler
8.0
/10
Reviewed 100 week(s) ago

Hotels.com verified review

Hotel is good, close to the centre, and clean. Only draw backs was the room was always very hot as the AC was not working as it should and there was quite a bit of noise from outside due to cars on the road right outside the hotel
Alexandra
icon-Leisure
Leisure
8.0
/10
Reviewed 113 week(s) ago

Expedia Group verified review

The hotel is in a great location. Walkable to the shopping center and many restaurant options.
Alice
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 137 week(s) ago

Expedia Group verified review

Hotel has a nice bar / lounge area the location is convenient however the rooms are all facing an extremely busy cross road and it’s impossible to sleep without ear plugs. We had to buy some from the pharmacy next door the next day. Room was clean, would have been nice to provide some soap to wash hands (we had to use the shower gel provided in the shower). Staff were very polite and accommodating.
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Peter
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 139 week(s) ago

Hotels.com verified review

Great hotel, great location, friendly staff and great value.
Linda
10.0
/10
Reviewed 139 week(s) ago

Hotels.com verified review

Nice hotel in great location. A stroll along the front took you to the old town and cathedral.Room was comfy and clean. Would stay here again.
Peter
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 139 week(s) ago

Hotels.com verified review

Wonderful stay, staff were so friendly, great value for the standard of room. Hotel is ideal for city break to Palma as location is perfect for reaching all locations within a short time.
Number of reviews per page
20
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