Impiana Resort Chaweng Noi Koh Samui

Explore Impiana Resort Chaweng Noi Koh Samui
8.4
Very Good
From 12 reviews
Provided by travelers on
Cleanliness

8.2

Room Comfort

8.4

Meal

8.2

Location

8.4

Service and Facilites

8.2

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Traveler Reviews Impiana Resort Chaweng Noi Koh Samui

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Customer reviews
G***j
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.9
/10
Reviewed 3 week(s) ago
We stayed here for four nights and unfortunately had a disappointing experience despite the resort's beautiful location. On arrival, we were given a room in the far corner of the property, right next to a generator. On our first day, the power went out and the generator started running. The noise was unbearable, so I requested a room change. The initial response from the staff was simply, "Go to the beach, it's only for one day," which was quite disappointing, especially considering we had booked a sea view room for four nights. To make matters worse, the room phone wasn't working, so after several failed attempts to call reception, I had to walk around 300 metres to the front desk multiple times. After some persistence, they eventually moved us to another room. While we appreciated the room change, having to unpack and repack everything was a major inconvenience. The second room was much better and closer to the main facilities. However, the room phone still didn't work, housekeeping wasn't very attentive, and towels were not replenished consistently. I genuinely felt the staff were understaffed and overworked, which may explain the inconsistent service. There were a few exceptional team members who remained friendly and welcoming, but overall the service lacked consistency. The resort itself is beautiful, with an excellent beachfront location and great facilities. Unfortunately, these positives were overshadowed by the poor management and service experience. I hope management invests more in staff training and ensures there are enough team members to provide the level of service guests expect. Sadly, despite the fantastic location, I wouldn't choose to stay here again.
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A***n
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Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 32 week(s) ago
The staff are good, attentive, and welcoming. The rooms are clean and comfortable, and there's a private beach.
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Jessica Wilcox
icon-origin-TRAVELOKA
9.7
/10
Reviewed 173 week(s) ago
The staff and the receptionist were amazing. They called a few hours before check out to see what our travel plans were and offer late check out while we waited for our flight. The room was clean and tight on the beach. Perfect location. Will definitely stay again.
2 people find it helpful
Thanaporn M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 188 week(s) ago
Quiet location, walking distance to the beach The service staff is very good. Hello every time I see you Next time, definitely stay here again.
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1 people find it helpful
Thitimon P.
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9.4
/10
Reviewed 504 week(s) ago
Very good service and vibe. Breakfast is good. Their terrace on the beach is very quiet and romantic.
2 people find it helpful
Rung R.
icon-Romantic
Romantic
icon-origin-TRAVELOKA
6.1
/10
Reviewed 507 week(s) ago
Narrow room to room floor is not clean. Breakfast very tasty Certification to the room to get ready for coffee. But the coffee beans out People who do not care The room was hot I was not impressed by the place.
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