Overall Ratings & Reviews Sunscape Coco Punta Cana - All Inclusive

I didn't like the variety of food and my room kept flooding

Sunclub area was amazing! Great if you want more peace and quiet but i dont know how they differ from guests because they require no wristbands? whatever it didnt really bother me because it was still a nice area. Room service was included and we did take advantage of that! shoutout to our concierge Julio, he was the best! and the bell boys are also lovely. I will say the food was a 7/10 but they have SO many options, you’ll find something you like. If you’re a foodie who uses social media alot, you’ll be pleased to find they have le petit chef on the resort, super cute! One thing I will say, DO NOT book transportation with the resort. I recommend uber or keeping the contact of an airport taxi. It kind of seems like they send you with anyone i took a 12 min ride to coco bongo and payed $25 USD (not terrible) next day, i book airport transportation(15 min ride on shared van) ASK FOR MY ONE CONDITION TO BE ABLE TO PAY WITH CARD… we get in the van and the man tells us his card scanner wont charge after driving for a few minutes, refuses to return us the hotel so we can uber, then proceeds to tell us its $45 for the ride and makes us take out money at an ATM Ridiculous, an uber would’ve been $27 and i would’ve been able to pay with card…like i requested. Luckily im cuban and speak fluent spanish and told the guy im not stupid and payed him what he deserved in this situation. other than that, our experience was wonderful and i would definitely recommend the hotel :)!

Amazing 6-day stay at Coco Sunscape! Huge thanks to Jony and the Windows Restaurant staff for their outstanding service, warm hospitality, and making our experience truly unforgettable.

Daily shows very good

Limited drinks selection. But good for a couple of

Was not too bad overall could be better if they had more food choices.

We weren’t even aware this had a family side or an adult side!They put us on the family side and we were on a group adult birthday trip😢The elevators were broke the whole time, I had 3 broken ribs and had to walk up 3 floors to get to our room our whole entire stay!🤔The buffets food was very nasty, even the drinks from the bars weren’t good! I would never stay here again!

Nos encanto todo el personal muy amables la comida todo muy lindo

Elevator broken. Management kindly gave us ground floor room. Took 3.5 days to fix. Tough on seniors.

It was a nice experience overall. The entertainment staff was the best . The spa was really nice too

Upon arrival you're swept up quickly by the staff depending on family size I'm guessing. As a couple we were escorted to the "Adults Only" section. We were asked to have a seat in the waiting area; and told we would be helped promptly!! This was NOT the case. We patiently waited almost an hour with no one coming to get us; but waiting on people that just walked through the door. There is obviously no protocol in place for check in!! When you're swept away; leaving your luggage behind; they should probably make a list of names in accordance with your arrival and use said list for check in!! Coming from northern America we were not dressed yet for the hot weather and I for one; was getting very uncomfortable sitting around waiting!! Next is the room. How bizarre!! In ALL of our stays we have NEVER had a room where the bathroom is not separated by WALLS!! It was open concept with the bed directly next to the open bathroom!! Absolutely NO privacy. If one got up during the night; all got up. When you turn the not closed in bathroom light on; it lights up the ENTIRE room!! The room had a hot tub that NO hot water ran into. Nor did I see any controls to get the jet action. Housekeeping showed up daily but was very inconsistent to what they did each time. They did leave a wad of my hair on the floor for 3 mornings. I'm hoping it was picked up after we checked out!! The all glass stalls are knowingly hard to clean; but; it should be attempted. Apparently; I've run out of space

Good resort, perfect food,nice location.

The food was nasty, everthing at the resort is an upsale. The resort credits that i was provided were not granted on things stated

Overall property and food was good. Check in was a bit of a challenge.

El hotel estaba muy lleno a capacidad con poco personal de limpieza. R frefrente a mi habitación estaba

We liked the hotel, the only thing we did not like is that when we booked the hotel it said that we did not have to make reservations at the restaurants, however, they changed the policy and when we arrived, there were restaurants that we had to make reservations and all of them were full. There were some that did not require reservations and the food was good, but it was not what we really wanted to eat.

They were very accommodating for my husband's disability . The coffee pot in the room had mold in the water fill up and I didn't realize til the next day and I drank it. We had air conditioning for 4 days of the 14 days that we stayed. All they said was they are working on it, (rm 3144). We were told the whole #3 building was out of air conditioning. We were offered another room but with my husbands disability not able to walk well we couldn't move further away from every thing. The food was always cold at the buffet and not good.They don't keep it warm in any way. My husband got sick from the clams. We were by the outside bar area just sitting and witnessed the staff doesn't wash the bar glasses they just rinse them and reuse them. There is no soap and water at the bar the wash them. When I witnessed that my stomach just churned the thought of that. This was a very bad experience for us. Needless to say we were ready to leave halfway through the vacation. I tried to talk to a manager and I think everyone is a manager there (ha Ha). We had been to Puna Cana before and never experienced such a disaster as this. We will never go back it's not worth the $6400 it cost us. Mary

We have to switch rooms because there were dead bugs right when we walked in and stains on the sheets. The food wasn’t the best.

De forma general el hotel tiene muy buenas condiciones, las piscinas súper limpias y el servicio de playa y piscina excelente pero en los restaurantes el servicio es regular pues en ocasiones, muchas veces, terminábamos de comer y todavía no habían venido a poner ni agua, de las bebidas como jugos y cervezas ni hablar

No hot water and I requested ground floor but got it after 3 days.to much noise and people fighting at night