En general la atención fue buena. Un día antes de mi llegada solicité un Check-in anticipado y al llegar me dijeron que el tipo de habitación que pagué no estaba lista, que podrían darme otra, lo cual acepté y de pronto si pudieron darme la habitación contratada. Al final fue bueno pero siento que a estos prestadores de servicio les falta tomar en cuenta las solicitudes de los huéspedes.

Estuvimos dos noches sin jabón de manos y pés

Pros: -The hotel is nice, and staff is nice. - The property is located on a quiet street. Cons: - There isn't a free shuttle to the airport as stated on their website. - Welcome drinks weren't offered as stated on hotel.com - There was only one employee at the hotel bar on a very busy weekend so the food arrived cold.

We stayed here for a few nights as we visited family. The hotel is away from the Central District, but it’s extremely accessible through Uber. If you’re visiting Leon for a concert or La Feria (fair) it’s perfectly located. Somehow we wound up with a handicap accessible room, but that was fine. The bed was comfortable, everything was clean. The pool is fantastic, the breakfast was great. We arrived late our first night and ordered room service— and that’s where we had issues. The gal over the phone took our order but showed up with the wrong tab. I’d asked for a cup of ice when she returned. We never got it. She returned about 30 minutes later with our tab. By then we’d finished our food. We tried to order room service again the following night. A man answered the phone and had major attitude when we asked about ordering the same salad we’d ordered the night before. He said it didn’t exist. (If so then how did I order it the previous night?!?) I had to chill before calling back — eventually we placed our order and the same gal offered a cup of ice when she brought our room. The hotel also held our bags after checkout so we could shop. That was a huge help!

Very quite place

I have stayed at this hotel multiple times, I like it, it’s in a good area and service is great there. I also liked that the Parking is private and hidden too.

I liked the garden, the pool and the peace. I did not like the food for the breakfast, it was a very poor buffet.

1. I arrived at 3pm and the room wasn't ready till 4:30pm, no apology and to make matters worse. 2. The front desk staff was very unprofessional. She gave me the key, I then told her, it was not right the delay in the room. She started laughing along with another employee about it. Will never stay here again and will not recommend friends and family.

Very centric to downtown and walkable.

Muy amables en el check in. Solo por lo amable, limpio y rapidez del servicio, yo volvere nuevamente a este hotel sin dudarlo.

Great property with excellent location, and I will definitely recommend it to all. TV remote would not allow me to change channels and would have to do a channels search every so often then it would work just fine for some time, then it wouldn’t work and I would have to repeat steps in order to find a workaround. We only ate once in the on-site restaurant, and did not have many options, and food was descent. The faucet in the sink had a small leak. Beside these small inconveniences, we found it safe, clean, and quite.

Wonderful! Only suggestion: need a fridge in the rooms. No one had a fridge. Otherwise clean very nice, staff very helpful!

Hotel cómodo, accesible y económico.

Staff and location

Todo muy agradable. Sin duda recomendaría el lugar y volvería a hospedarme en caso de regresar

La colcha estaba sucia!

The business convention center is in the building

A very confortable hotel

Great experience and bar tendrr

Air conditioning was not working good, it’s been 3 times with same problem, last two I had to move to another hotel