Overall Ratings & Reviews Exe Zarzuela Park

The property is old and service is not very good, considering the price it was not worth it

Clean, good food.nice pool,great parking very helpful staff. But there does not appear to be any control or consideration of where tp put noisy kids and teenagers.We had an afternoon by the pool with a group if girls playing their boombox at full volume. At night the shouting,screaming and laughter went on and were woken at 4am by someting going on the hall which involved shouting and giiggling.

Hotel is nice and rooms are clean, Staff was great. Not much to do around if you dont have a car.

Decent

La atención ha sido excelente. Pedí servicio a la habitación y me trajeron muy rápido la comida, que además estaba deliciosa. La habitación está impecable, la cama es muy cómoda y el baño tiene todo lo que se necesita. En el caso del baño, los productos son de buena calidad. Ha sido una muy buena experiencia.

Low quality on non refund breakfast fee even guest didn’t have it.

Restaurant closed so please be aware it served a purpose lacked character however was comfortable.

Good hotel in a very quite place, ideal to disconnect from the city during a business trip. Only drawback is covid restrictions. I was told there is no restaurant, coffee shop or any food service to your room because of covid, the rest of the hotels I stayed did not have this issue. I understand it is because low occupation.

Quiet and good location for my trip. Clean. Kind staff and cleaning crew.

Modern well equipped. Stayed for one night as I had a business meeting nearby. Not much in the immediate vicinity around the hotel.

Rugs are old. Painting is old. Needs upkeep. Uswd ti habe a higher standard. No longer!

Stop over next to Madrid with the car. Using Uber to go downtown

Excellent breakfast. Courteous staff. Bus stop in front of hotel. Clean facility. Not fency but good value for cost. Not near restaurants or attractions.

Nice hotel in quiet suburban area. Probably not a good location unless you have transport. Breakfast was great. Room very clean. Large outdoor area. Easy secure parking.

Staff very helpful and friendly, our room very comfortable A bus service right out the front that takes you to the Metro that takes you to Madrid city (bus takes 10 minutes) we often walk from the Moncloa to the city 20 minute walk

Me gusto la ubicación, ya que queda en una zona recidencial y es muy tranquia, con exelente atención

Pretty worn down hotel. Nice area though and free safe parking.

It is a very practical hotel in the surroundings of Madrid.

Quarto aceitável mas instalações de recepção e restaurante suficientes .Serviço de jantar mau para o tipo de hospedagem . Valor de quarto elevado para a qualidade de oferta . Única vantagem ser perto do evento da Longines

Muy baja la calidad del servicio: El estado del mantenimiento del lugar en los sitios comunes da signos de abandono ( deterioro en general de las instalaciones, maquina multifuncion del gimnasio inactiva, intenso Ruido de la calefaccion en la habitacion, frigobar de la habitacion imcompleta ( los kit kat de la lista de check out ausentes), maquina de snack de la recepcion fuera de funcionamiento. El personal de recepcion en nuestro arribo, tardo en atendernos por efectuar tareas de mantenimiento ( refuerza el item anteriormente mencionado). Maquina de cafe en el bar sin funcionar. Tostadora de pan antigua (lento calentamiento). En la habitacion no habia agua, ni posibilidad de presentar calentador de agua, ni infusiones. Las vistas a las sierras no son visibles. Aclaro que nos tomamos nuestro tiempo para expresar nuestra inquietud. Pero ante nuestro reclamo el primer dia con la recepcion, de los problemas mencionados, no nos ofrecieron solucion; solo nos pedian que atrasemos nuestro itinerario para cambiar la habitacion. Teniendo mucha experiencia en viajes tanto nacionales como internacionales este hotel esta muy alejado de ser un hotel de alta clase como menciona en sus caracteristicas. Las tres estrellas esta sobrevalorado. Desde ya, no tuvimos una buena estadia. Tratamos de expresar nuestra inquietud sin respuesta alguna.