Overall Ratings & Reviews Castello di Velona Resort Thermal SPA & Winery

Gorgeous property Attentive staff Tranquil setting Fresh culinary standards

Amazing views

First of all the views are to die for. Few issues I had and I’m going to keep it short, bath would not drain, we asked for maintenance to come out but after two attempts nothing was improved. Make sure to make reservations, even with a half board they had issues accommodating us. We found bugs in our room which was report to the staff. Overall we will not be returning. The staff is nice but no accommodation was made for my stay with these issues it was easier for me just to pay my tab and leave.

This is a very unique property We really enjoyed our stay there. Our only complaint is we didn't stay long enough. Next time!

Exceeded expectations. Extraordinary resort.

Absolutely stunning hotel, the staff were friendly and helpful! We had an amazing stay with a little baby, loved the facilities and the entire experience. Outdoor facilities & UNESCO view of the area is divine

Wonderful, relaxing stay. The thermal waters and the spa are great! Food is really good as well.

Loved the experience very secluded great food. Perfect for maximum relaxation!

Beautiful castle with amazing views and a very professional and friendly staff

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The hotel is beautiful.5 stars. The service is 3 stars. Bad experience with events planning.

The hotel is beautiful.5 stars. The service is 3 stars. Bad experience with events planning.

The location is beautiful. Its a 2 to 3 star not a 5. Needs lots of work. Has bugs and animals in room. They are thiefs, they lied and abused us financially from the moment we walked in. uprofessional.

Excellent luxury experience in Tuscany. Not crowded and friendly staff. Exceptional views and amazing spa.

Our second stay at CDV. Such a special place in Tuscany. The hotel has made many improvements since our last stay, and has nothing but 5 star amenities, the friendliest staff, and the incredible castle hotel with views of the Tuscan countryside. This is world class luxury. The spa is in a league of its own, the restaurant and chefs are making top quality cuisine. I can not wait to come back!

My review starts with hesitation,but it's important for potential guests. Despite its beautiful appearance, this resort disappoints. It's labeled as 5 stars, but falls far short, lacking in both quality and service.Staff struggle with English, rooms are outdated and unclean,with moldy carpets and worn-out towels.Basic amenities like coffee and water are not provided.Comparing it to other 5star properties in Tuscany, it's a huge letdown.Even the dining experience was subpar,with overcooked pasta and poorly prepared duck. Watching their failed attempt to cook the duck was like witnessing a culinary disaster movie.Our waiter, in a misguided attempt to be friendly, veered into awkward oversharing territory. And to add insult to injury, Marcelo charged us an arm and a leg for a couple of drinks. My gripe wasn't just about the hefty bill, but the blatant lack of respect.It felt like they were trying to milk us dry with those jaw-dropping charges. Skipping ahead to the next day, we decided to brave breakfast in the dining area.Sadly, the only thing worth swallowing was the coffee.That evening, we ventured into Montalcino for dinner—I just couldn't stomach another night of Italy's most lackluster cuisine. Fast forward to check-out:I learned my lesson dealing with their greedy, incompetent management.When I requested a copy of the bill before paying, they had the audacity to tack on an extra €800 charge, leaving the concierge clueless.I paid 2000E for 2 nights and coulnt wait to leave

Amazing place and location. Breathtaking views, beautiful outdoor and indoor pools with thermal water, luxurious spa. Wonderful restaurant with the best Tuscan specialties, second to none wine list. Beautiful room with own private garden, entire property and gardens impeccably maintained, peaceful surroundings typical of the Tuscany hills. The best wineries of the famous Brunello all within a 15-minute drive, Siena, San Gimignano and other historic places reachable in an hour or less. A truly unforgettable experience.

The property is lovely, but the live music with dinner was ill suited to the atmosphere and the patrons were few on the ground. The low headcount makes an interesting selection of items for dinner difficult for the kitchen. Indeed the buffet breakfast was not available every day, again--it seems to me--due to the number of patrons at the hotels during my stay.

Amazing stay. Customer service was excellent. Will definitely be coming back.

It’s a gorgeous property. Just so unfortunate that it was cold and rainy in May. Nothing outside seemed very inviting in that weather. It was a short, two night stay.