Overall Ratings & Reviews Hampton Inn Batavia

good hotel especially the staff.

The front desk gave made multiple room keys for my room. As we ( daughter and grandbaby) we relaxing, ppl were trying to get in. Front desk blamed it on the " Indian lady" who owns the hotel. After yrs of coming here...never ever again! The word will be spread!!

Good sizes clean rooms. The pool was fun for the kids.

Room was comfortable, except too warm and no thermostat found in room. The breakfast was usual Hampton fare but was understaffed, and the food was not being replaced in a timely fashion.

Everything was great. Only negative was the hot tub. Seems like jets were installed incorrectly and are pointed up towards the surface, creating annoying splashing and overflowing the tub

The gentleman at check in was so friendly and welcoming! The room was clean. The hotel itself seems it needs minor touchups to not make it look run down. The heating/cooling unit was making rattling noises when it wasn’t even on. Assuming it was from the wind outside. As for Hotels.com, I am unsure if we will book again. Seems it was a hassle at check in. They tried 3x to charge my card again for the entire cost. It flagged my card.

The staff was helpful and friendly.

Good place

The exceptional excellence of the staff at the Hampton Inn, Batavia! Our stay was comfortable and enjoyable.

Pool out of service looking forward to swimming

No hot water in room, no tissues, pool water temperature was very, very cold, no cream or sugar in room for coffee, no tea bags in room, no paper towels in men’s room downstairs. A sign said that feedback is welcome, but when told of some of these things the staff said “oh we have heard that from others too.”

The first room was not cleaned ahead of time. Desk person handled well. Stay was decent

Check in was simple. The shower was terrible, water goes everywhere but down the drain. Within minutes you are standing in inches of water, YUCK

She had a hard time finding our reservation when we checked in. When we went to our room, which was number 20 one the door was wide open, and the bed was unmade. When we went back down to the desk, they gave us room 30 one and never told us that it was a handicap room. The curtains or blinds were missing and did not work so there was no way for us to close the windows. The view was the highway behind us. Everything was very dated and the rug was very dirty in the bathroom. The handicap rail was completely rusted and a toilet was dirty. Very unsatisfied with the stay

Close to I90, ample parking, restaurants nearby. The rooms were clean, beds comfortable, nice shower.

Easy off and on the highway

The lobby was not clean , walk off rugs dirty , faded! The smell of Carpet freshener was very strong . Outlets on each side of bed were not functioning . Bathroom super clean

The front desk woman was very nice and welcoming. Our only complaint was the bed made a creaking noise. It was annoying and we didn’t get much sleep.

Great place, love hot tub.

Only had 1 towel and wash cloth in the bathroom. Water didnt drain out of tub. Hair all over the bathroom and the room did not smell clean