Overall Ratings & Reviews Holiday Inn Express & Suites EMPORIA by IHG, an IHG Hotel

We felt unsafe upon late arrival in the parking lot, there was a leak in the lobby with buckets & towels, we slept in the room because it was late and when we woke up found a bedbug crawling on one of our beds. Had to bag all of out belongings and leave a portable crib behind due to fear of bringing them home.

Check-in was fine. Staff were friendly but completely overwhelmed. Appeared to be 1 person working for a completely full hotel which meant the check-in desk was unmanned for about 30 min at bedtime. We’d have been in serious danger if there had been an emergency. Building needs serious attention and is arguably hazardous. Pool was green. There was a leak in the lobby ceiling right in the doorway of where the snack shop is so had to dodge dripping pipes to get a drink. No working room phones at all- front desk said they were “updating the system”. Room was also a dud. Toilet clogged immediately- there was no onsite staff to help so they gave my husband a plunger which didn’t work. They had a maintenance person called in which took about 30 min. He did fix it but told us there “wasn’t someone available” to come re-clean the bathroom floor which had been splashed with dirty toilet water. (I cleaned it myself with Clorox wipes). And since there was no phone, getting this sorted took multiple drips downstairs. The closet doors didn’t close fully. The fridge got cold ish. The pull out sofa was ok but there were no pillows and the hotel “ran out” of blankets so my daughter slept with 4 sheets on her instead The room appeared to be quite clean but given the state of the building and the room, it was hard to trust it. Overall, a huge disappointment. Go 15 down the road to the one in Roanoke Rapids- light years better!!

Good breakfast and clean room!

Very good experience

Very good service

The hotel was wonderful, staff was wonderful. Working with hotels.com was awful. Will never be using hotels.com.

Everything

Every thing and every one was awesome

Room was very nice and clean. USB ports didn’t all work. With two teens with us it would have been nice if they all had worked. Pool was dingy and cold. Breakfast was amazing.

2nd time we stayed during our recent vacation both times very pleasant and we would stay again

Average facility. Discovered room had soaked carpet due to AC.

Great, modern, and very clean hotel. Will definitely stay there again!

Great time

All bad

The breakfast had very few options for anyone with any kind of food sensitivities. The room and property were clean

Had a great night stay. Front desk staff was very helpful with check in and getting us extra towels

Absolutely wonderful stay. We had room 301. It was clean, spacious, comfortable beds. The bathroom was spotless. The water pressure in the shower was a little lower than usual, but nothing to take away a 5 star rating. The breakfast was hot and very good and the coffee was EXCELLENT. We were greeted by a very friendly reception desk employee, and checking out was just as friendly. We would not hesitate to stay again.

We had a great experience

Outstanding cleanliness

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