Great area and facilities but the food wasn't very good

Staff very friendly. Resort is older but very nice grounds. Our room was renovated...very nice Beach.

The mattresses in the rooms were terrible, and the bathrooms and showers were in poor condition. The food was generally good, but the service in the restaurant was not.

This hotel is not all inclusive like it says. Also the staff at the entrance are all in your business making unnecessary comments. The restrooms are so small and when you shower, all the water goes out into the room. We told the receptionist and all they said was to put a towel. Very disappointed. Definitely staying at the expensive hotels next time.

No recomiendo este hotel por nada en el mundo, es malo, las instalaciones son malas y muy antigual, su personal en su gran mayoria son despotas y por todo piden propina, si no les das simplemente te atienden mal, el licor de baja calidad y se pierden los objetos de las habitaciones

It was really dirty. TV wasn’t working, toilet was broken, we requested to change room but they didn’t. I want my money back for the stay it was not meeting the minimum quality of room.

Rooms need updating but the overall value is good

The pictures are NOT AT ALL what the room looks like. Our first night there we were put into a room with no running water, bugs everywhere, i was livid and extremely upset being in a foreign country away from home in a room that clearly did not match the pictures. It took 4 hours of me complaining to expedia and to the hotel to get moved to a room with liveable conditions. They also conveniently lost our reservation stating it was an all inclusive stay so we had to shell out an EXTRA 640 usd to gain access to the food and drinks we already paid for. The resort has nothing really to do besides drink and eat. You're kind of just shoved in a corner of the hotel zone. If we come back to cancun, we will be looking else where to stay. Aside from this, i will say the kitchen staff were extremely polite and gracious people. I appreciated their service. Which is why i gave it an extra star. Overall if you book this place prepare to be disappointed, ive stayed at less than ideal properties before many times. This was the grossest. The amount we ended up spending on buying the all inclusive option AGAIN. We could have gotten a nicer, more comfortable stay at another resort.

I had great time!

A few of the staff members were rude no one was ever available when you needed pool towels. The view of our room was amazing but our bathroom was leaking water from the roof in multiple spots. And they only replaced 2 towels during room service

The hotel left a wonderful impression! Cozy rooms, cleanliness, and a convenient location—everything was top-notch. The warm and welcoming atmosphere made me feel right at home. The staff deserves special praise: friendly, attentive, and always ready to help. And to top it off, the weather was perfect, making the whole stay truly ideal!

Air conditioning was horrible I was sweating all night even after having it on high, it was warm air. rooms have a humid/moldy smell. I was showering and there was small insects crawling on the shampoo bottle and on the walls. Save your money!

This was my family's first trip to Mexico and we didn't know what to expect. Upon arrival we were greeted warmly and though we were too early for check in they got one of our rooms ready for us immediately and gave us our wrist bands to enjoy the bar while we waited for the other. While the property is old and a tad dated, it was clean and well maintained. The beach is fantastic with lots of loungers and nice sand. The food was great! Each day breakfast, lunch and dinner had different options and there was always something one of the pickier eaters in our group found they really liked. The staff was the highlight of the experience, everyone from roomkeepers, bartenders and even the security guards were friendly and very patient even with my very limited Spanish (most of the staff spoke better english than I do spanish) Guadalupe in particular made our time at the buffet so good. He immediately took to doting on my family each time we arrived for a meal, making sure we had everything we needed, including making sure my tequila never ran dry. At the end of the trip, him and I parted with a handshake and a hug and that alone was enough to make me want to come back to Maya Caribe. Tip the staff, get your expectations in check that this isn't a 5 star resort but an incredibly cozy and authentic feeling gem and you'll have a great time.

The amenities, food and beach are excellent

This is an older but nice property with a nice beach. The room is a little outdated, but serves its purpose. The staff was friendly. The food is very authentic and offers something for everyone. You will need to drink fast or drink more to get the most out of the alcohol but the bartenders are nice. I would definitely stay again for the property, price and beach.

It’s a good resort lots of all inclusive options

didn't meet our expectations - not as described

I stayed in B10. That room is highly neglected and should not be used for housing. The bathrooom sink faucet is delapitated and unhinged and the water leaks. The towels must be over 10 years old. The worst part are the peacocks that are housed right out the front door. They gackle at all hours of the night. I asked the front desk to be moved after one night. I was given room 3003. It was literally like staying at a different hotel. Night and Day.

Nice place if you are looking for beach

Excellent place if you are looking for beach ..Rooms right front of the beach .