Overall Ratings & Reviews Chase Suite Hotel El Paso

The hotel is old, which is fine, but they should really invest in new mattresses. Plus, we didn't get any Expedia VIP perks, so don't expect them.

I love that it felt like an apartment with privacy and very convenient

Great room! Clean large and fully furnished kitchen

Very good stay and convenient for the price. Thank you.

The breakfast was disappointing there really wasnt anything when we got there at 830. There was only one waffle machine and a lady was hogging it making multiples after multiples not letting anyone else use it. The VIP i paid for wasnt really anything special. Actually no perks we involved. I asked for a refund since our room had roaches. Ive still to see it credit to my account. Definitely wont stay again. Thank you to expedia for getting the front desk to answer the dang phones

My family and I enjoyed our stay. The pools were nice. Breakfast was good. The only thing I didn’t like was they say breakfast ends at 9 but they were cleaning and putting everything away by 8:30.

It was nice I had thought it was a living room and a separate bedroom it wasn’t I did find a huge cockroach Food was pretty good loved the Texas sized waffle

We loved the room and the accessibility to nearby restaurants. The staff was very friendly and courteous. Definitely coming back.

Real clean and nice service teams

The hotel was awesome and the pool area was amazing! Had a great stay!

The property was in close proximity to the numerous locations involved in my trip to El Paso.

Staff was amazing, accomodations and rooms were equally as amazing. Isela at the front desk made check in very pleasant, as well as the other staff throughout the day. My wife and I were in town for the Coldplay concert, and it was refreshing when the staff asked at 0500 AM as we were checking out to fly back home, "How was the concert?" The amount of care every staff member emulates made El Paso and the concert all that much more amazing. Thank you again. We will see you again in the future

I was upset because the price for the room was triple because Coldplay was in town and all rooms were book. Why raise the prices for room by double or triple the price? That is not fair for the consumers.

This level of service is unacceptable. I lost valuable time, experienced extreme discomfort, and felt disregarded as a guest.

Thomas the front desk employee was super helpful. It was a 103 degrees but the apartment was nice and cool. A suggestion could be have more variety in vendor area. I had a great time. Also very close to Airport but we never heard a plane.

Staff were amazing and very friendly and helpful the room was very clean.

Staff is friendly and professional. The suites are like mini apartments and are ready for a short or long stay. They are a little outdated but not enough to not want to stay. The continental breakfast We’d stay here again.

Uno de los mejores hoteles que me he quedado, el precio muy bueno, la persona que me atendió en recepción fue increíblemente amable, el area de la alberca hermosa, y padre para hacer una carnota asada, definitivamente lo recomiendo

Wevloved the room we had. Except it doesnt have free bottled water which most of the hotels we've been staying has 2 bottles per day... Suggest Ice maker can be installed where guests can have access near their rooms.

Quiet, clean, affordable, free breakfast. They have a non time check out as opposed to other hotels. So glad we stayed here.