Overall Ratings & Reviews Pestana Grand Premium Ocean Resort

The property was very clean and all decor was like knew.The staff were excellent and very helpful. The room was cleaned every day and the furniture was like knew.There was always plenty to eat and would suit all tastes. We had an excellent holiday with no downsides.

Very pleasant stay.

Nothing's unique about this property! Food is good but the selection is poor.

The view from the balcony and from the pool/dinning section.

Outside areas are lovely - the building could do with some work.

Very comfortable and clean. Lovely seawater pool.

Great team , very helpful. Property needs updating.

The views from the room were priceless, the customer service was top notch, and the use of Judita's laundry service was both efficient and s cost savings.

Great location with all available amenities. Easy access to Forum Madeira mall as well as Funchal attractions. The staff are extremely positive and proactive to make your stay comfortable. Only negative is that the hotel needs a revamp with the flooring in the common areas, the dining area a bit run down. The rooms are really good size but again, the furniture needs a revamp.

Good stay, convenient location. Good meals

The buffet selections were good for breakfast and dinner. Enjoyed the pool area and nice walk along the promenade. However as most guests mentioned the hotel needs updating.

The facilities and amenities were wonderful and location was good with easy access

Great location. We walked the Lido everyday to Praia Formosa and we walked one day to Funchal (60 minutes). We also used the Yellow Hop On Hop Off bus which had 2 stops really close to the hotel. The staff could not be more helpful. Ask for a west facing room. We had a lovely ocean view, but could not see sunset from our balcony. No problem, easily seen from the pool area.

They will take good care of you!! Any problem you have they are there to fix. Very caring staff and great option. I would stay there again for sure!!

Breakfast good. Evening dinner ok if you eat in one of the themed restaurants otherwise eat out.

Lovely hotel with great amenities. Excellent large room which was very comfortable. Beautiful gardens and quiet surroundings but about 1 hour walk to centre of Funchal. There is no hotel shuttle into Funchal - would be good if provided as buses are quite busy. Choice of restaurants was good and half board a good option although there are plenty of restaurants on the walk in to Funchal. There is no shuttle service from or to the airport - either taxi (€45 approx) or bus. Tea/coffee supplied on arrival but need to request after if more required as not automatically replenished. Overall would highly recommend if you are happy to walk or bus to Funchal when needed.

Excellent location with everything you would need

We particularly enjoyed the outdoor pool area and the hotel generally was lovely. The buffet restaurant was poorly organised for easy flow of guests. It was good to have alternative options. Some staff were excellent; others were possibly still being trained. If we asked for coffee, we needed to remember to ask for cups too! Our sea view room was beautiful and spacious. Please get rid of the plastic mattress protectors though - so uncomfortable.

Madeira's a great spot to vacation and we thoroughly recommend the Pestana Grand Ocean Resort. It's in a quiet location - about 25 mins drive from the airport, so no flight noise and far enough away from the cruise ship dock to be impacted by their daily arrival - but still convenient for Funchal via bus or walking along the promenade. The staff were great and very friendly/helpful, the room we booked had a fine ocean view and was spotless. We'd certainly stay there again.

Good all around resort, if a little quiet and sedate for some. Could use another seafood restaurant nearby instead of a couple of miles away. Maybe not charge for every little thing. Still, we had a good stay.