Overall Ratings & Reviews Holiday Inn LONDON - WEST by IHG, an IHG Hotel

Really disappointed-air con would not go below 20 degrees so room was constantly hot. The flush on the toilet would randomly go every half an hr or so so another reason to not get any sleep. Nobody asked how the stay was either which I feel is essential within the industry. I’m sure most others enjoyed there stay however mine was very poor.

Didn’t appreciate the hidden parking costs. Nowhere to park on arrival, as not enough parking spaces, which is a very very uncomfortable position to be in especially in the middle of London. Sort it out !

I wasn't pleased with the fact that there wasn't any drawers/space to put or hang up clothing. I had to keep my clothes in the suitcase for the duration of my stay. By the way which was 10 days. I will not stay at that hotel again.

No issue from the time I walked in to the time I checked out. Everything was spot on! Ignore all bad reviews! This hotel was phenomenal!! Thank you to all staff. The reason for staying was Vertu Cup final I travelled from Blackpool all the way to Wembley!

The room (159) didn`t have a comfy chair, only a desk chair and this was shabby and peeling.

good

The property is a comfortable stay. The rooms could use an update - There was visible wear and tear in the headboards and the metal sink in the bathroom feels very prison like.

We visited with our 6 year old and felt safe the whole time. The staff were very friendly and accommodating. They even allowed us to check in a bit early. Friendly with children and the room was a bit smaller than normal, but worked for us as we didn’t spend much time there. We spent 3 nights. Double bed and twin bed.

Was disappointed about the facility, my room had a weird order and the air in my room felt dry & dusty. Woke up the next morning with allergies

Awful. Very badly organised.

We have been using Holiday Inn for nearly 10 years for our family trips but it has drastically gotten worse. The towels were dirty that we could not use them, the fridge was broken so there was no cold water for us to drink, the bed frame was damaged and the room was too small for a family of 4 it was such a shame to pay £120 a night to stay in this room.

Need to pay more attention on the maintenance of Air conditioning. We found the room is stuffy in the first night of stay. We've told staff to have a check, situation improve that night. However, the room back to stuffy in the last night of stay again.

Well located with spacious clean and comfortable room. Not very quiet due to busy roads and noise from corridors and other rooms. Having meeting rooms on the same floor as guest rooms meant often there were people congregating in the corridors/hall areas near the lifts and stsirswhich guests had to go through to their rooms.

Arrived at the hotel and the room we booked had an issue. We were given a room with one double bed and one single for a family of 4! A staff member came in our room in the night and also a drunk person tried our door. There was roadworks going on outside our window. Bed was rock hard and the heating didn’t work.

Alarm going off at 2am

The staff was ok (people look to you like suspicious) but service a bit disappointed because for 2 days consecutive we had cold shower and guy went to the room to verify which's I feel uncomfortable. I’m sorry don’t take a cold out specially in winter. At 5 in morning people making to much noise shouting and running, listen car on road definitely not soundproofed

Nice enough hotel, convenient and well priced

The hotel was much better than expected for the price. Shower presure was particularly notable!

Very clean & great accommodation. Lovely large bed, slept well. Good choice for breakfast. Would highly recommend.

Drain in my shower was blocked which was nasty and I only realised when I had the shower. Heating very noisy.