Overall Ratings & Reviews Champneys Henlow

All of the staff are super friendly and helpful around both the hotel, spa and restaurant. The spa is fairly run down, both of the steam rooms didn’t work. The changing rooms had a weird smell. The bedrooms were average, the taps in the bathrooms very unclean, covered in toothpaste.

Unfortunately, it was not worth the money as a lot of facilities were not available or they were not working

Issues re paying the bill

Nice place. Clean and quiet.

Its tired (or at least my room was,98). The layout is odd. Atmosphere is a bit drap. Its so big i think its an impossble task making this hotel a modern luxury unless its totally revamped. Location is beautiful as is the main entrance but it peaks there.

Spa itself and accommodation is excellent, service in the restaurant needs improvement, as does bar service, we were just ignored !!!! lots of others saying the same, not sure if it's a lack of staff or whatever.

Amazing

There is so much to do you could easily spend a weekend without going out of the grounds. Pool is great jacuzzi and hydro pool helped after a hard day. Breakfast is good and poached eggs are superb. The only two things that were negative were the room was a little hot and we had a noisy weir outside however got used to the noise after time with windows open. There was a fire alarm at about 2.30am. Overall fabulous stay

The hotel is nice. Stay was was okay, layout is horrible, very long walk from car park with bags to some of the rooms like mine. Got lost many times, signs aren’t clear. Lack of information about hotel in the room. Restaurant shut when I arrived could only have watermelon or cake from a coffee bar.

Shabby room.Shower that did not work. Broken tiles in miniscule bathroom. Never again!

Arrived at 11:30pm to sit and wait 30 mins for the system to work so I could check in. Once issued a room I’m glad I was shown it as it was a maze and was placed in the further possible room even though the place was empty. Once in the room, I could tell it had not been stayed in for weeks, the bath had 2 dead moths and a spider in it, around the window the spiders had put up webs and the whole room had a smell about it. Breakfast was ok, I guess to make it healthy they give you a plate the size of a side plate to keep the portions down.

It is a lovely venue and the Spa facilities are lovely BUT the hotel part is dated and old fashioned. TV in my room was Aldi Cello tv ! Carpets and furnishings are old fashioned. Bathroom is dated with cracked floor tiles. I think for the money and the name of Champneys it needs some money spending on it.

Excellent relaxing surroundings.

The bugs, flies and mosquitos in each room, gym and pool. Unpleasant. Had to ask to swap rooms late at night. Staff great.

Excellent service and reception. Best in UK

Nice relaxing stay. Lovely entrance to the property. Water temperature in the swimming pool was so right. Room was nice and practical.

Lovely hotel, very nice and chilled. Staff were very friendly. Good varied breakfast options. If staying for one night, would prefer an earlier check in rather than paying extra. But would stay again.

The rooms were ok but there was times where the sink was blocked and took ages for the water to filter through and there was towels missing in the changing rooms. Breakfast was limited.

Lovely stay, thank you

Henlow is beautiful. For solo woman i felt safe. There's plenty to do or just do nothing but sit in beautiful rooms and read. Pool , sauna, steam rooms. Food lovely and lots of choice. Everywhere clean clean clean👍