Very bad conditions, dirty and rude staff

Beautiful place, clean friendly!!! Outstanding

Customer service is terrible. Paid for dinner at the hotel and could not get service. 5 tables in the entire restaurant, 3-4 servers working , a bus boy and a bartender. Had to walk around and find a server to get drinks. This is a really low end buffet and even with it being a buffet the people were more worried about being on their phones and talking among themselves. Tried to change currency at the dsk and they charged a really high fee. It was about 12%. Room was clean but not very nice. We stayed at 3 Vila Gale hotels on this trip and they all charged differently, one added a 10% addition “service fee” at checkout. They said it was to recoup the 10% Expedia charged them for making the booking. Avoid Vile Gale properties!

Nice place. Great views of the ocean. Would stay there again.

Love the place very clean and great staff

Food was great

Dated.

Place is old and sorely in the need of renovation! The toilet back up and was full of fecal matter and we had to move to another room. The other room looks like it had not been renovated for 40 years. They had rugs on the floor that were dirty and smelled like feet. Nobody! Not a single staff member could speak anything other than Portuguese! The only good thing was the breakfast, but it was overcrowded!

The hotel is great the staff is friendly and very polite, The rooms are great and spacious. I had a wonderful time at this hotel I would recommend to anybody to stay at this hotel

Excellent but the room and bathroom need more maintenance

Excellent from staff to facilities! Vitoria the reception manager was wonderful!

I really liked how close this was the Barra Mall and Beach. The breakfast was included which made it even better.

Great location with access to a nice beach, beautiful pool and expansive views from the suites

Super nice staff

The staff was very friendly the food was excellent, the room was very clean i have no complaints

Very clean and spacious hotel.. amazing breakfast and services.. good location.. staff very helpful

Excellent accommodations a short walk to all the attractions

The staff was very respectful, helpful, knowledgeable, kind, and patient. There was a language barrier, so I could not use the phone in my room. The front desk staff used a translation service on their cell phones to assist me. They even assisted me with one issue that had nothing to do with the hotel. They were available to me every day for assistance. I felt I was calling on them too often, but they insisted on helping me. All the other staff was also excellent...room cleaners, restaurant, front door, etc.

Excellent views! Peaceful pool!

Excellent views and quiet place