Overall Ratings & Reviews Four Points by Sheraton San Jose Downtown

Great location

I love this hotel. I plan to stay here any time I am in San Jose.

This hotel was right in the middle of San Jose, with all the one way streets, crowding the traffic. Was woken up at 4 AM by a garbage truck backing up and beeping at its loudest for over a minute! The restaurant did not open until 7:30, way to late for most business travelers, although a 6:30 time was posted on the door! The parking cost $47/night for self park. I will not stay here again.

Stayed for business. Would stay again

Decent.

They ask for $150 deposit and never got it back,

Location was close to many places downtown and was very convenient. Loved the ease to get to my room since the hotel is small, but doesn’t feel like comfort is compromised.

Comfortable room, friendly staff, affordable!

Loved staying here. Smells Amazing when you walk in. Very clean, quiet, and modern looking. Convenient restaurant and bar within the hotel. Only downside is you have to pay $45 for parking a day.

Great place! Fun area, room was clean, & staff was great!

The lobby is a little old and could use a refresh. The restaurant was supposed to be open daily for breakfast but wasn't. The room was large and comfortable, though for me the blanket was way to light weight. But the real turn off was having a Book of Morman Bible and Bible on the nightstand, which I found completely inappropriate and disconcerting. For that reason, I would NOT stay here again.

Clean room. Friendly staff. Excellent location!

Beautiful

It was very close to the event: Genesis X2. Good quality service when I needed help with something. Overall, a very pleasant experience.

Overall, this is a nice property. However, having double hung, single pane window in a downtown area isn’t optimal. Super loud at night when all the surrounding businesses receive supplies from trucks in the middle of the night. The trolly blaring its horn all night long doesn’t hel. I had about an hour of reprieve at 5am. If you’re not sensitive to noise when you’re trying to sleep, a very nice property with a long history. If street noise keeps you up, this might not be the place. I should note I live in the country and it’s dead silence at night. Nearly all other accommodations I’ve stayed have never bothered me. This one is just a little louder than the rest.

The staff was excellent! So friendly and helpful. My only criticism is that the bed was so soft. I could’ve switched rooms, but I figured all the beds would be that soft …seriously way too soft.

We been coming to this place for over 4 years great time every time

Can’t complain based on the price we received. Amenities in the room were minimal/basic. Seems as it’s a good place for solo travelers. There was just one small water bottle provided in the room, and just one regular single coffee pack and one decaf. Wife and I both wanted regular. Also had thin walls but fortunately the young kids next to us didn’t party too late. Staff was friendly and place was clean.

The hotel has a terrible customer service. They gave us a double bed for a couple for Valentine’s Day and they charge us $50 for parking. The lady at the front desk is has a terrible customer service and so rude but really friendly and not smiling at all. We feel we are not welcome in the hotel and when I ask questions she is sooooo rude. Can’t explain without being rude. You can’t have her as your front desk person.

Quiet, safe area, clean, nice staff