Overall Ratings & Reviews Bella Vista Hotel

We have stayed there many times over the years and we like it there very much its not luxury but its very clean staff are excellent and overhe years lots of improvements

Entertainment was good. Enjoyed the game room. Staff are friendly.

Where do I start?! There was nowhere quiet to sit and relax in the evening, the only refuge (the roof patio) was locked for maintenance after the first couple of days. Coming in on one evening there was a full-blown disco going on in the main reception/sitting area. The elevators were out of service for several days, we were told to use the service elevator and shared it with laundry several times. The queue for breakfast started with waiting to be sat at a table, then more queuing for each of the food bars. It was still being handled as if Covid restrictions applied and instead of being help-yourself it was dished out by a busy server behind the covid panels. I had to ask 3 times for a lightbulb for my night light - seriously unhappy to be ready to drop off to sleep only to have to get out of bed to turn the main light off. No hair drier, drawers or anywhere to put my suitcase in my room. The bed was up against walls on 2 sides so all entry/exit to the bed was via one side which dipped alarmingly where it had been used so much. Tiny window with frosted glass, so the room was constantly dark. The heating was only effective after it had been on for ages and the bathroom never benefitted. It was awful.

Very good customer service, staff was attentive and helpful. Transport from hotel was very safe and convenient. Busses ran on time and on a whole everything was cost effective, especially the shop within the hotel. Also the hotel decor is fitting regarding the time it was built. There are mordern hotels in the area, but it is obvious these buildings have been built recently and cannot be compared to Bella Vista Hotel.

The breakfast menu was not the he best .

It's not a 4* hotel.. Hotel location and common facilities: - The hotel has a bus stop near by but if you are looking for dining places, beach or activities you'll have to walk 15 / 20 min or take a bus / drive. There is nothing close by, except one or two convenience shops; - The hotel as a whole looks old and outdated, like it had stopped in time - Most of the time there was no AC on in the reception / lobby area or in the restaurant, so it got really hot - The swimming pool is small and because of the huge wall that surrounds it, you get a lot of shadow in the afternoon (after 3pm) Our room: - It was located in the back of the hotel, seemed like an extra part of the building, given we had to use a different lift to get there; - The room was not the one we booked, as it had kitchen and our initial one didn't. However, this kitchen was useless, because there was nothing to use it (not even a bowl or a fork). Actually the only thing we could use was the fridge that was super noisy at night, while we wanted to sleep; -There were no blackout curtains, so at 6am you could get naturally awake by the sunshine. Even with the toilet door closed, one could hear water going down the pipes every time someone was using the toilet in the rooms above. The windows were old and all outside noise was heard. - The bed was old and not comfy at all. There was mold in the WC. The breakfast was poor and the restaurant looked like a greenhouse so hot there

Hotel was dirty and staff were not impressed when raised issues. Sauna not working. Not brit friendly hotel.

The hotel had a good breakfast buffet and dinner was reasonable priced I ate it once. I only stayed due to the good value per night and it been a 4 star, its not of 4 star standard in Ireland but I guess you dont need much to be a 4 star in Malta.

Good

The whole week was problem free, from check-in to check-out, room was clean and spacious, breakfast was first class, staff were friendly and helpful

More like a youth club than a hotel with loads of kids from school parties runnin Up and down corridors all night slamming doors. Terrible customer service as well

The rooms are clean and the fantastic breakfast 👌 😋 , guys the prices are are also friendly

The hotel offered us everything we expected. We were half board and found the food varied and plentiful. The room was clean and had a fridge and kettle,however no tea or coffee provided. The bed was comfortable.There was a hairdryer. Hot water was instant and always available. The hotel has several bus stops around and is within walking distance of the sea front. The staff were very efficient ,polite and friendly. My only criticism is that our room had very little daylight but we didn't spend that much time inside!

This hotel is in a great location close to shops and promenade with an easy access to buses and other locations by car The room was thoroughly cleaned everywhere including washing the floor and make the beds look pretty. The breakfast was nice and I like the idea of being served rather than self service. This makes it more hygienic. Evening entertainment was great and the bar staff were really friendly. Will definitely return. Also liked the shop near the reception. Friendly lady served us and the prices are reseobable.

Really enjoyed our stay value for money

Not so good at the hotel the only thing i enjoyed was the dinner n breakfast n the staff that served us other than that poor service overall

Water stopped working while i was in the shower, staff weren’t very helpful and frankly rude not telling us what was happening consider we were flying out in the morning had to buy a case of bottle water sending my husband out to atleast wash the soap off me was first told it’ll come within 20 minutes 3hours we kept trying to find out with no real update at least of they updated us properly then we could have looked at what to do water didn’t come back till the morning even then we had to use bottle water to wash our face as the water was really dirty and we all the reception staff say is maintenance will be notified but what answer do we get? Staff was so rude that once i called down as i couldn’t go down and i said i missed dinner because i couldn’t get out the shower and he just put the phone down on me. Really don’t recommend so avoid it.

All good

The staff was very friendly, my room was clean and only 15 minutes walk to the beach

Staff were exceptional. The hotel is a little out of the way from bars / restaurants / Activities. (Except for the park across the road). Also parking is difficult (it always is in Malta though). Sitting outside the front is very noisy due to busy road. The pool area is fine.