Toilet had dried pee all over it. Only one roll of toilet paper. Sheets didn’t look very clean. No toiletries. No wash rags. Only one towel. One employee told me the next employee could book my transportation to the airport. The next one said he couldn’t do it. When he did book it, he booked it for 4:15pm instead of 415am!

Great stay at a 15th century hotel building ! I especially enjoyed the hospitality from the front desk lady . I don’t remember her name but she is from the Ukraine . She was very sweet and kind .

Charming hotel, suited us perfectly!

A really lovely home away from home with very comfortable rooms.

Upon arrival , the ambiance was positive: traditional Czech house from last two centuries, high ceiling and cool interior , a nice refuge from late afternoon summer heat. But room lacked face towels, no telephone for calling reception and standing shower stall small even for an average person. Bed and sofa n pillows comfortable though. Receptionist seemed mostly bored and gruff. Breakfast service was very late starting at 8am. Ok if you are not on business n in a hurry. Breakfast spread quite good though. Visited a friend staying at DESIGN HOTEL NERUDOVA further up the street. Such a contrast in terms of colours on the walls, and staff always warm and helpful. And it was a full service cafe!

Overall a nice stay and room. However the room was cold and one day at breakfeast both coffeemachines did not work. The staff was always helpfull.

This was a nice place to stay, it does have many stairs and it is on a steep street, but the location to see the Palace and St. Vitus Cathedral was perfect, you can see it from the hotel and you can hear the church bells.

Great Location for tourists

Not all rooms are elevator accessible! No one to assist getting luggage upstairs. Even though ground floor or elevator accessible room was requested.

Room was very nice and good location. It was just 4 flights of stairs to get to the room, so a bit tedious going up and down. Garden at the back was nice to relax at the end of the day.

Good

Delightful reception staff. Beautifully renovated mediaval building with some unique art pieces. To get to upper floors was a bit tedious with need to take two different elevators Breakfast had limited fresh fruit selections. As we stayed for 11 days,we have noticed some days were mediocre, depending on number of guests. Excellent location.

The room was beautiful, comfortable, clean and quiet! The breakfasts were delicious and the staff was knowledgeable and helpful! I would recommend this hotel to freshen!

Fantastic location. Room was clean and roomie. Bathroom was fully remodeled. Breakfast was fine but nothing special. Good coffee maker at breakfast. Checked in late and lady at reception was new and didn’t speak English well but we managed.

I had a room under the roof which would get very hot. The airconditioning died after 2 days (out of 8). The hotel staff and management could not care less and told me it wouldn't be repaired for the next couple of weeks. The room was unbearably hot. They did not offer another room or money back (since I had to move).

My wife and I have stayed here several times and it has always been lovely! The location is right near Malostrankse Namesti and perfect for walking to Charles Bridge or hopping on a tram to go anywhere else. The view from the windows into the street is quaint, the rooftop garden is small but peaceful, and the breakfast is serviceable. The only problem on one of our recent stays was that the shower door has a huge gap at the bottom and whenever you bathe with the faucet facing the door, water streams out onto the floor. I hope they fix that soon. Other than that, stays here are perfect - and for an incredibly cheap price!

Great location, comfortable and wide room, good breakfast, excellent service

The room was nice and the staff was very helpful but if you can help it, DON’T BRING A CAR TO PRAGUE!! The parking outside the hotel is for Czech residents only. You may be towed. We couldn’t find anywhere to park our car and worried about it getting towed all night long! We cut our trip shirt because of it. Park your car at the metro and save the hassles. But again the hotel was nice, location was great, and the staff was friendly and helpful!

great location, very spacious room, very clean, quiet. great place to stay.

excellent location you can walk everywhere restaurant on property only available for breakfast, dont expect to dine there. No bar Free mini bar in room, this is very misleading and should read "use of small fridge in room stocked with 1 small bottle of water." There is a kettle and tea, coffee sachets for 1 cup per day, no milk, you will be instructed to go to the shop and buy some !! In general if little improvements were made it would make a huge difference but overall we enjoyed our stay and would retirn.