Overall Ratings & Reviews The Alan

The gem of this hotel is the staff. Service was exceptional in all areas. We had a few issues with the room. The safe did not work and water was cold but these were immediately rectified. Staff in all departments were so friendly and professional. The only thing that would stop me going back to this hotel is the noise from the adjoining rooms. The walls are paper thin and we could hear next doors conversation and music. Fortunately we were lucky that this only happened for a few hours on the first day as they appeared to be out for most of the stay but would not return again for this reason. Sorry.

There was a significant delay on my breakfast arriving, i had only ordered advado on toast, it came with an egg. Which i hasn't asked for ( i have allergy), ended up leaving it as running late

I enjoyed my stay the room was ok Mirror was slightly broken in bathroom the hand held shower sprayed water out the bottom all over and the heating/aircon was really loud other than that it was nice I don’t think I would return

Really nice stay and great location. Rooms need a bit a TLC looked a bit tired and dingy

Really nice hotel central to many amazing food and shopping options in Manchester. We actually ended up ordering room service and getting some drinks at the bar which was a great night and got to enjoy the bar hotel and people watching. Will stay again :)

Go to hotel when staying in the city. Great location. Like the style of the rooms. King bed is super comfy and black out curtains are great! Con: Expensive bar for nightcap!

Lovely contemporary urban style hotel. Room was very comfortable, stylish bathroom. Good breakfast. Relaxing vibe.

excellent fresh cooked breakfast after a quiet night in a comfy room

Excellent hotel. Kind staff

super friendly staff who constantly check in on how your stay is and was helpful at all times, especially later on at night. Great location very close to centre and near all shops - like a 5 min walk if that

Great location. Good location and atmosphere.

There’s was no hot water in the shower and no plug next to bed. No tea or coffee in room for the price I expected more for the price

Amazing building, lovely large comfortable bed, and excellent breakfast, but quite a few small details took the edge off the quality of our stay, probably trivial and we wouldn't mention them but considering the premium paid for the room, we expected better… The room wasn't that well sound proofed — coughs heard from the room next door. The keycard, which are obviously reused, was visibly greasy and dirty. Surely they should be cleaned between use? None of the BBC channels worked on the TV (blamed on the weather!), but we did get complementary beers in way of compensation. Thank you. Finally, the toilet paper was a bit on the cheap side: it's all in the detail!

Upon our arrival, the welcome felt irreverent, and the wait to get our keys much longer, with long awkward silence...when we finally did get our room number and key, we opened the door to a room that stunk and was not yet cleaned, though our arrival was well after 5 pm. Apologies were made, but the damage of first impression felt done. This being said, the hostess kindly offered us free drinks at the bar. When the room was cleaned after about a half hour, we entered to find that it still smelled quite putrid - the moldy shower curtain or old urine smell in the grout?; very dirty rug and just a general sense of discomfort in the room. Breakfast was lovely, and the waitstaff very kind. We will however choose not to return there should we ever be in Manchester again.

Wonderful first stay, such a beautiful hotel, great staff will certainly be my no.1 spot for Manchester in the future!

Overall a good stay in their basic level room at a good price-point however a few issues irritate against an otherwise well presented hotel. The front desk staff throughout the stay were fantastic: very helpful and polite. The lobby area is calm and well presented. We arrived very early to our check-in time with the intention of exploring Manchester so asked if we could store our luggage. The staff informed us that a room was ready so we were able to check-in early at no extra cost, they also stored our luggage on the following day post check-out. This made our short trip so much easier and they also answered questions on travel around the city. The standard room was quiet and suitably equipped (bar our ability to find a hairdryer) the bathroom was clean and bright. Overall the room was clean but a few large stains (appeared to be red wine) on the floor and light staining on the bed throw are a bit disappointing for an otherwise fresh hotel presenting itself as a 4*. The sheets and duvet were however clean, fresh and the bed was very comfortable. The bar was a slight disappointment, very slow service even on a quiet night. Prices were typical for a hotel, but staff adding a service charge themselves while not even providing an ice bucket for white wine was a bit agitating especially given the speed earlier in the evening. A good stay in a good location at a fair price point otherwise.

Friendly staff and suite was amazing. Very spacious. Just a shame the water/shower dripped at night and room above (206) was so loud. Tried to call downstairs 4 times to no answer. In the morning when I got through they were kind to give me a late check out due to disrupted sleep.

Enjoyed my two-night stay at The Alan. The room was spacious and beautifully designed. Bed and sofa both really comfortable. There were some ups and downs with the service - breakfast on our first day was borderline shambolic, though on day two it was great. Our room was not properly cleaned (bed was made but tea/coffee not replenished and bins not emptied). This was made worse by their ‘WhatsApp the reception desk’ concept where we then asked for the tea/coffee to be replenished, were told ‘sure, no problem’ and then nothing happened. Overall, The Alan scores high for style but has work to do on the substance.

Good hotel. Nice rooms as described online. Service very slow and considering the bar was dead I'm not sure why it took so long for us to be greeted considering we are hotel guests (15 mins we were sat down). Other people also leaving due to service. Such a shame as otherwise a lovely hotel and location.

Good sized room with good facilities. Friendly and helpful staff. I only stayed one night. It was just right.