Overall Ratings & Reviews GrandStay Hotel & Suites Becker Big Lake

The hotel is dated but in good condition.

The staff are excellent! Customer Service is great! Breakfast is great, as well is the coffee. The only downfall is the rooms are so very dated and need updating. Rooms are rather stinky. Even though the 3rd floor is for no pets and entire hotel is non smoking, both rooms i had in the past week were stinky. The first room a week ago smelled smokey and upon my return the 2nd room smelled like cats were in it. I have a very sensitive nose though so it could be me. Again, the staff are great, the owner just needs to update the rooms. The beds, furniture are very old. Very clean though and great location for me.

Very spacious room and we had a pet room with very few previous pet stains in carpet. Great selection for breakfast and very friendly and helpful staff

Very clean property with friendly staff! Excellent breakfast.

Not amazing but for the price, not by any means terrible either. The staff was very friendly. It was nice being able to go downstairs to a hot breakfast, especially with the waffle machines. Amenities were pretty standard, but internet was mediocre at best. We didn’t check out the pool or gym, so I can’t comment on those. My 2 small boys did love watching the trains go by every so often.

Very clean and quiet.

This was maybe the worst experience at a hotel I’ve had. First they gave me completely the wrong room that was not cleaned and dirty and had trash all over then I had to go back down to the desk.. This time they gave me the correct room but the key wouldn’t work. I had to go back down four times because the key wouldn’t work. She finally came up and opened the door for me after and told us we had to use the key a certain way to get it to open.. not to mention the mouse traps by our hotel door.. and it’s hot as heck in the hallway. Then we had a jacuzzi tub and I was in it for a couple minutes and got out and when I went to drain it I realize a bunch of scum was all over the tub! So disgusted! They didn’t even offer a discount or anything. Don’t recommend staying here. Also the pool chlorine was so strong as soon as you walked through the door to the pool your eyes instantly burned.

Xxx

Great location, comfortable beds, clean, pool And hot tub nice, breakfast super clean and beautifully decorated, Amanda at the front desk is a truly amazing, kind awesome person, we walked to dairy queen, super safe neighborhood and spacious rooms

The bed was so uncomfortable. It was really firm and there was a massive dip in the middle of the mattress, so your body naturally wants to roll into the center of the bed.

The room smelled, but it was a pet friendly room:) TV didn't work- it mentioned checking the antenna. Check in, SLOW, but she got us in early. Property- the ice machine was not working on second floor- but was on first. Pool area clean.

Amanda and all staff were helpful and friendly. Especially appreciated the early breakfast hours and the late pool hours. This hotel is a gem! Will definitely stay here again!

Nice place to stay and very friendly staff, breakfast was good. Only one issue was there is a busy railroad track on the highway side of the property.

Great check-in and the hotel is clean and in great condition.

Jennifer was Amazing and cared about us

Rooms kept clean and great pillows

Hotel and room was clean but the air conditioning unit was broken. Also the chlorine smell in the pool area was so sting you could only be in there 20 minutes before your eyes were burning. Good breakfast

Very clean. Lots of extras. Hot tub was actually hot! Door locks/entry need some service. Great staff! Slightly outdated, but still a very nice property!

Only thing i would recommend is they had no water faucit or available water. You could buy it per bottle, but not even any water offered at breakfast.

We had a pleasant stay with a good breakfast, we just missed a little fresh fruit. Very quiet!