Overall Ratings & Reviews Best Western Plus Hotel Böttcherhof

The hotel is very comfortable, quiet and away from the noise.The check-in process was very quick.The receptionist Ibrahim Fouda was smiling, friendly, and so cooperative

Excellent property, I believe parking should have been included in reservation!

One night stay with my son. Great hotel, very clean, good facilities and easy parking.

The hotel is always clean and friendly staff. The breakfast,lunch and dinner buffet is excellent

Everything was perfect except for the location! Be aware if you don't have a car. I paid a lot of money for the taxi. The nearer metro station is 30 minutes on a walk The hotel is very good and comfortable

What a nightmare stay! The entire place reeks of cigarette smoke. The staff were incredibly rude, hostile even. Also, check your bill, they tried to charge me for several additional services. The hotel maids kicked me out before checkout time, because they wanted to finish early. The area is a dangerous area. I would stay anywhere else, if I were to visit again. Even a cardboard box would be nicer than this place.

We checked in at 1 am, after our flight was delayed and driving 6 h . The night desk staff said “ we have no rooms for you since you arrived late,” I informed him that I had a reservation and room was prepaid. He laughed and said “ I was just joking!” This was unprofessional and inappropriate. He then said free breakfast is available from 6 to 10 am. When we check out , the front desk staff said breakfast is 19 euros. I informed her that I was told it was free. She said it’s not and would not waive the charges.

Totally a very clean and tidy hotel with a really good breakfast. Easy access and calm, with a nice restaurant and bar.

My favourite hotel to stay in while in Hamburg!

Brand new room. Very spacious. Bedding very comfortable. Hotel has a very classy restaurant. Need a car to Commute anywhere you want to go buy not too far from City center.

very nice hotel with an excellent restaurant in a very strange area! As a regular Best Western guest I always book them for a pretty much guaranteed great stay. However this stay was entirely ruined by the deputy manager who apparently had a bee in his bonnet!! The manner that we were shouted at due to a mix up regarding check out that was nothing to do with us. The manager shouted at us demanding that we can’t leave without paying, Even though we were not totally leaving the hotel simply going for a breath of fresh air outside. The manager was totally out of order as there was no way we were going to “run away without paying” as the hotel had all of our suitcases and luggage, Even my wallet, Passport and £1000+ of work equipment. A total moron of a manager, We wouldn’t stay again with this exact hotel which is a shame as it’s very good otherwise. A formal complaint will be made to Best Western Hotel Group. I can only imagine that we were treated in this way due to being British visitors.

Hotel is very modern and has very nice and quite big spa area to relax and unwind compared to some other hotels i been before.

Very nice staff. Friendly and professional

Hotel is pretty new and modern. Facilities are clean and people are nice and helpful. I can recommend this hotel.

Staff are rude and unhelpfull reception refused to give me a receipt for my stay and the bar staff didn't even know what beer was even German

All the amenities I wanted, nice restaurant and a McDonald’s across the parking lot, in room safe and refrigerator (perfect for our medicine) American TV stations and most important Free shuttle to and from Airport so very easy to get into town from the airport. Very friendly staff. Only odd thing towel rack too high had to use hanger to get my towels. Nice walk in shower very comfortable rooms. I will stay here again next time I travel to Amsterdam

Good room standard, service minded staff in the restaurant. Great looking gym and sauna.

My type of room was very nice. There isn't much near-by, meaning you need to use the hotel restaurant... which is over priced and limited.

Although it is removed from the downtown area, this hotel was very nice. Clean and tidy rooms.

Very clean friendly hotel