Overall Ratings & Reviews Hotel Ella

As always the staff was amazing! My first choice when staying in Austin

Beautiful place, friendly staff

Very friendly and professional staff. Clean and well maintained. My room’s coffee machine did not work , so the on-site manager came within 5 minutes and relocated to another room, a great one. A bit expensive since only valet parking is available but I will say the money is well spent. Five star overall.

Hotel Ella is a family mansion converted into a supposedly hotel. I don’t the conversion was complete or smart. Take for example the bathrooms for guest on the entry level. They are located outside the main house and remind me of campground bathrooms. There’s small elevator that 1 person can take otherwise you have use the stairs. The rooms need a total refresh, paint, new linens and drapes, storage in the bathroom because there is none, new electrical outlets that have USB slots and new carpet. There’s on site small bar with some food and a restaurant that was closed for private event on my visit. It looked nice. Redeeming qualities: fish tacos were excellent; the outdoor space and front porch are very nice. Staying in the auxiliary building not so nice. Location is great. Won’t stay until they do a serious and much need renovation.

Wonderful hotel, a 10 min walk from the conference centre. Cute pool and nice rooms.

Hotel staff poorly trained . Valet , waitstaff , check in desk . I never complain or write reviews . The maid was the nicest most competent person at the hotel . Hotel Ella is not worth the premium they charge .

I waited at the front desk for 10 minutes. Couldn’t find anyone, called their number and no answer. I walked to the back kitchen and someone said they would come check me in. I get to the room, scan the QR code and it wasn’t the correct menu. I text the info to pull my car around. The valet attendant was asleep in his car. I was shocked and disappointed.

My husband and son stayed here 2 weeks ago and had a great experience. I booked it for myself as I was helping my son move in to Austin. Daniel, the manager, was very nice upon checking in. He gave me his card and asked me to contact him if I had any issues. Daniel mentioned a wedding was happening the next day (Sunday) and that the main dining room would be closed. I asked if my son and I could have breakfast the next morning, he said the smaller dining room would be open. The next morning, at 8 am, the entire lobby and both dining rooms were crammed with wedding guests. I asked the very unfriendly receptionist if there was room for my son and I to eat, she said, only outside. Well, it was a very chilly morning. So we ate elsewhere. The night before, I had brought a bottle of wine to the room and had a glass, and placed it corked on the side with my personal items. After a long day of moving in, I returned to the hotel and the wine was gone. I called the front desk, another very unfriendly and unprofessional receptionist, and he said the cleaning service probably threw it away. I said, well it was with my personal belongings. I asked if he could bring one glass of wine to my room. He said he would have to reach out to management to ask. I didn't hear back for over an hour, so I called back down. He said the bartender was too busy with other guests but I could come get it myself. I have a foot condition and my foot was very swollen, and after another hour I

Such warm, welcoming staff and beautiful hotel in the heart of Austin - we walked everywhere on our night out for our anniversary.

Daniel was the best! The property was quiet. We are looking forward to coming back for our friends wedding in December on the property.

Excellent!

Nice hotel

Staff was great. As was the cost and convenience to where I needed to be that evening.

I was in Austin for a heart ablation at St David's and had to wait an additional day after surgery. It is a beautiful and comfortable hotel. The staff was very attentive and amicable. We ate in the restaurant, and the food was very tasty. I only have 2 complaints, our TV didn't work during our stay, which is not a big deal I'm not a great fan of TV anyway. The other issue was I was stranded in the elevator a bit comical really. I managed to get the elevator to respond to move from the 2nd floor to the basement . With a sore incision, I had to climb 2 flights of stairs back to my room (ouch) I looked at it as therapy. Would I stay again? Absolutely! , but I would check TV just in case.

Bad carpet perfume smell ruined this stay… We stayed in the annex building next-door to the mansion and it just smells horrible. They need to replace the carpeting that’s been there for decades.

Wonderful!

The check in staff was wonderful. She helped me find a larger room when we arrived. The bar server was great-very friendly and most apologetic when food took a long time. Dinner was disappointing - food delivered was not what was described on the menu.

Delightful and historic hotel.

Beautiful property with access to both downtown Austin and the University of Texas. Would absolutely stay again!

Great experience!