Overall Ratings & Reviews Thermalhotels & Walliser Alpentherme Spa

The hotel is opposite to of spa, the hotel is old, in addiction the bedroom is not the bedroom in the photos of expedia. The breakfast was very good in quality and variety. The staff is very frendly, bad the sauna was not working.

I have been a guest at this property for many years, and I have seen a disturbing decline in the overall service, and amenities. There has been no improvement of the rooms, and the entire property. The small staff present were very helpful and caring during our visit. They were outstanding.

Good size room , very clean, amazing pool whit mountain view

it was amazing

The hotel was impossible to contact per phone prior the stay when I wanted to confirm some amenities. The staff at the check in was overwhelmed, very slow. Room availability was delayed for 2 hrs. As a gesture, I did get a bar voucher for the same day. The room was quiet big but its definitely outdated, the painting and furniture is chipped. The bathroom would need a redo and the bedding (mattress and "pillows") would need to be changed. No extra pillows available. Had to insist twice the next day. No indication to the only option of buffet for 56CHF per person for onsite dining. The breakfast buffet was very chaotic, people were definitely not respecting social distancing, everyone grabbing the food with the same tools, coffee machines (2 machines for the 3 serving rooms) with German menu and no cleaning gel handy close to them. The food was hardly warm (eggs or pancakes) by the time we got to them. Very crowded in these special covid times! Staff in the breakfast room completely overwhelmed. It doesn't really deserve the 4* at this point, the room was definitely too outdated. And one little bottle of water (0.5L) for 2 people for 2 nights...

Nous étions à l’hôtel de France, emplacement idéal dans le village et la chambre était agréable. L’avantage est l’accès aux bains thermaux de l’hôtel mais également aux bains thermaux public (payant). L’établissement en général est vétuste même si il y a eu quelques rénovations, et nous avons payé passablement cher en comparatif à d’autres hôtels du même standing, leurs plus values sont la proximité et les bains thermaux. Nous avons relevé un manque dans le service hôtelier ainsi que le service clientèle.

The thermal spa was really good, the hotel itself is a bit dated and I don't think it's worth it for the amount it costs (small, antiquated room, spotty wifi). Overall it was a good stay but I was expecting more luxury for the amount a room costs...

Location, surrounding nature is great but not close to ski lift/cabin. We had to move after first night ; we got twin beds instead of Queen. Next room had a broken Refrigerator and no coffee maker. In the Bathroom, the tiles and paint were chipped but the Room had great views (although with a relatively small window. Nice Breakfast buffet. You have to pay extra charge for the access to the big Alpenthermes complex across the street !....eventhough the Hotel has direct Interior communication to it.

There’s another building (the paid spa building which is part of the hotel group) that partially block your view of the mountains from the outdoor pool. Hence it would be better to pay extra to enjoy the magnificent view.

We went here for Christmas time, as usual. I can't believe that in the outside pool area, no one Christmas light was on and working. All in the dark! Also the outdoor lighting was no working. A lot of shower in the sauna or pool area wasn't working. Maintenance service non-existent. Waiters in the breakfast area were unfriendly. Breakfast too became poor than in the past. Mini-bar in the room was empty and switched off. No Apero offered at our arrival or in the Christmas Eve. No parking service offered (YOU have to bring and take your car in the public parking). With the previous hotel management (LINDNER), all was perfect. Really a pity, for the HIGH price paied!

I liked that the hotel was in the village but I didn't like the aspect price-quality...

It is our fourth time and every single one has been really good 😀

The breakfast was very good The local is in the center off the village The family room is small The lift didn't work The parking is far a way and expensive The pools was very good

The hotel baths were under repair. We were asked to go to the Alpentherme, which has less facilities (only the swimming pools were available for the hotel's clients free of charge) and opening hours (from 9 to 20).

Comfortable, great location, clean, nice service. DEFINITELY needs updating, but was comfortable nevertheless.

Friendly staff and amazing place

Great location in the heart of leukerbad Great pool/spa , coupled with the fact the hotel offers 50% discount on alpentherm entry Overall v clean but the rooms require modernisation. Furniture is v dated and bathroom is out of the 70’s We chose a fabulous wkd weather wise but there is no air in the rooms and on Sunday when we left the thermometer in the bedroom was reading 30 degrees. Réception really requires additional staffing during peak check out and in times Thé bar is lovely but hitty missy in terms of service level simply due to the fact there’s only one guy serving and if the bar/lounge area is busy he is completely backlogged and despite writing down our order, he still got it No free parking at hotel, closest is Alpemtherm public parking at 14chf per day. Warning, local tax payable at hotel of 6chf per person per day which is steep. You get an LBC card which offers discounts in the town and around but to be honest we didn’t find it interesting as we have the Swiss 1/2 card and you couldn’t use the 2 things in unison All in all still a very good hotel

We loved the room plenty of room. Panoramic view of the mountains was incredible. Thermal tubs associated with the hotel was very nice could spend the whole day in them. Dinner at the hotel was very good and also was breakfast.

Perfect for a short family relaxing break

All perfect, swiming pool is very good conditions and all clean and well prepared