Overall Ratings & Reviews Hotel do Canal

I Will be back at this to hôtel Good service

Hotel two nights stay was pre-paid and forced to pay again at check-out. Getting refund for second payment is a pure mess.

The staff was friendly and helpful

Hotel do Canal is our favorite hotel in Faial. The staff are warm and friendly. The accommodations are nice and spacious. It is pretty handicap accessible and offers onsite gym, tours, multi-lingual staff, and delightful restaurant! We had dinner to which no detail had been overlooked and a great wine list was available. We also always enjoy a delightful breakfast with local offerings and general European cuisine. We already look forward to our return!

Comfortable room. Wish we had a double bed instead of two twin beds. Being off season, wished we were offered an upgrade. Sofa in room quite out dated and not suitable for sitting. Spa area is awkward…a pool in the centre of a room with no working jets. None of the saunas were open. Nice public seating areas with spectacular view of Pico! Pool table and small library offered great place to wait out the rain and have a little relaxing time. Surprised to be billed for drinking the water left in the room! Desk staff were polite and extremely helpful. A good stay.

The location was perfect, within walking distance to many attractions, shopping and restaurants. The hotel was clean, but could use some updating. Staff was very friendly and helpful.

Book another hotel. Customer service stinks.

This is a mediocre hotel, maybe the best in Faial, but mediocre. We would have been happier for the 3 days here if we could have gotten our room cleaned and some fresh towels.

Everyone went above and beyond to always help with anything. They have a well run establishment and they all work together as a team. I would highly recommend this hotel.

Overall okay

I love the staff at this property. I like the convenience of being so close to diveazores.

The staff make it amazing and it’s easy walk to scuba diving and fishing boats

Hotel Du Canal is a beautiful property. The room was spacious, well appointed and clean. We had a view of the Harbor and it was a short walk to just about everything in town. The staff was so courteous and helpful. We will definitely stay here again.

Lovely people, perfect position.

Great location in Horta, super friendly and helpful staff, onsite restaurant and great gym.

Great location on the waterfront which in the azores: in my opinion, is the place to be.

Was ok Nothing special.

I feel that the hotel needs upgrading, and cleanliness could be improved

We had a wonderful time in a place that is pristine especially for the Atlantic Ocean, weather was unreal and plenty to do.

People, cleanness, hottub, location