Visit was for seeing family in Duluth. This was first time staying at this location. Overall an average stay as while some things were done well (breakfast, outdoor fire pit, pool), some were disappointing. The two biggest down points were just lackluster/unfriendly service at the front desk and the inattentive room pickup/housekeeping service. We were a large family with a 3 bed suite. Used lots of towels, never had them picked up over the 3 days we were there. Never had garbage emptied. Always had to ask for more towels. Even had to ask for more toilet paper. These things used to be standard. Now it seems you have to go out of your way as a guest to get the things you need. I wish I could give 4-5 stars because the hotel has some other really great features. But overall the service brought things down.