Overall Ratings & Reviews Quality Inn & Suites Ann Arbor Hwy 23

This property is the total opposite of the website, it’s dirty old, damaged rooms, paint blemishes mold in bathroom and dirty quilting. Reached out for refund and they denied. Please do not support this place

Overall maintenance at this facility was extremely subpar. Television didn’t work remote wouldn’t operate the TV. Took three trips from front desk and maintenance staff in order to get to function at all. Bathroom was extremely dirty floor was sticky. Overall condition was far less than I would’ve expected.

Gym was padlocked closed and inaccessible. Bed smelled like urine, and there was a strong smell of weed in the hallways. There was a large stain on the carpet. Privacy latch was broken on the door. Walls are very thin and I could hear someone swearing at their kids in the next room and a couple making loud noises above late into the night. The toilet seat was broken. There was nobody at the front desk and I had to wait a long time. Probably the sketchiest place I've ever stayed, and surprisingly expensive considering.

The hotel wasn't what I paid for. The lamp blew up and I had to unplug it. The tv had on channel and the remote didn't work.there was nasty moldy stuff in the bathroom the walls and ceiling in the bathroom and over the bed was stained with something. I have no idea what it was. There was garbage in the hallway when I went in my room and it was still there in the morning . Wouldn't stay there again..

The window panes were broken, the bathroom switch made a very loud noise, the hallway smelled of stale tobacco but the bed was comfortable. Vending machines did not work.

Would never stay here again. Room was dirty. The curtains had brown “stuff” all over them. Floors were dirty. “Something” under the chair cushion. Phone in room did not work. No information in room about hotel. Half bottles of shampoo and conditioner in bathroom. Paint missing on walls. Air conditioning would not stay on. Halls smelled of marijuana. The advertised hot tub did not exist. Padlocks were on the door of the fitness center. Breakfast included was also misrepresented and did not say it was a limited continental breakfast. Broken glass in the parking lot. Staff not available at the front desk at times. Just dirty, worn down and NOTHING like the pictures on the website. There have to be many other choices so do not waste your money staying at this location.

I chose this hotel for the price and the fitness room, only to find out that it was closed. I wish hotels would just be honest and inform customers when amenities are closed. The room was very dusty. A quick wipe with a cloth could have taken care of this. This alerted me that the cleaning was insufficient. Breakfast was okay, but the coffee was good. No cups with lids which could prevent spillage when taking to rooms.

The room smelled like a smokers room. There were patches to the wall that were not painted to match the walls. The shower curtin wasn't long enough and there was a lot of water out outside the tub that was a slipping hazard and the non slip matt in the tub was in fact very slippery

The room and hotel was very dirty and smelled of Body Oder and smoke.

It was good enough for the event we had. It was decent. The beds were comfy. Love, the fact that it was closer to everything around.

Thanks for a quality and inexpensive stay.

Upon arrival there was not any toilet paper in the room and the floor looked like it hadn’t been vacuumed in a long time. No one came to my room to check for towels my entire stay. I arrived back to my room around midnight on my last night and traveling alone I was concerned someone else was in my room so I checked everywhere and then under the bed. It had clearly not been cleaned because there was garbage, perfume and a diabetic insulin pen with a needle under it.

The front desk associate was so kind and helpful .

The hotel was old and dirty. I had to go buy Lysol and bleach wipes to wipe things down. There was a chair in the room that had stains all over it. Dead bugs smashed on the walls. Picture frames were broken. Stains on the curtains. She sheets had hairs stuck all over them. Just very dirty

Very unsafe, you can tell people are living on the first floor. It was the dirtiest hotel I have ever stepped foot in. Had to switch rooms bc the pull out couch couldn’t pull out all the way bc it hit the heater. The heater was also broken. The pics listed for this place have to be from a different hotel bc they don’t match. Pool was closed. Construction working laying in lobby. Needless to say, avoid at all cost.

It was a nice, clean hotel room, easy check-in, nice hot tub and pool area. The only issue was other guests, there were other guests with rooms next to ours that that had children screaming and slamming doors in the hallway, running back and forth, we had to ask them to be more considerate. We were close to the front desk, I would have appreciated them stepping in before we had to.

Cigarettes on the elevator ground. Cracks in the bath tub, smelt like smoke!

First floor hall smelled like pot.

Nice professional people

The room smells bad and the bathroom smells horrible