Hilton Garden Inn San Diego/Rancho Bernardo

Explore Hilton Garden Inn San Diego/Rancho Bernardo
8.4
Very Good
From 1,003 reviews
Cleanliness

8.6

Room Comfort

8.4

Service and Facilites

8.6

Traveler Reviews Hilton Garden Inn San Diego/Rancho Bernardo

Number of reviews per page
20
40
Top reviews
EUGENE
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The hotel charged me $15 a night for parking when I did not have a car.
Jeffrey
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

This hotel is nice and affordable. They got behind in preparing the rooms as they didn't anticipate to be fully booked that weekend. We had to wait until 8pm to check-in. We booked last minute though. So can't really complain much.
Adina
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Check in was unorganized. I received an email to check in online through my Hilton app. I completed the check in process and received notification that the digital key would be ready soon and I could head directly to my room. However the digital key never activated and I had to check in at the desk anyway providing again all of the information I provided online. The wait to check in at the desk was nearly 10 min long. A little frustrating. The room also had a weird smell. Like a mildew smell. The pillows are extremely uncomfortable.
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Karen
icon-Leisure
Leisure
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Property is understaffed and it shows.
Verified traveler
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Nice and VERY clean hotel for a quick getaway. My only complaints would be that the bins were overfilling in the pool area with towels. Besides that no matter how cold we made the room the humidity was a constant battle.
Lucy
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I had a problem with bathroom sink got flooded from upstairs. Water got all over the carpet hallway and they did not even have me another day to stay or a discount
Alex
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Great property
Joseph
icon-Leisure
Leisure
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Pleasant & professional staff
Miu
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good
Belle
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

all good!
Demetrios
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great service
Jo
8.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Nice place and location just wish they had better sheets.
Dorothy
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

This was a great place to stay while visiting family. I had no significant complaints and forgot to mention our quibble(s) at checkout. They were a shower faucet that was hard to shut off completely. I just hate seeing the water waste. And I would still prefer to have a clock in the room and our room didn't have one. I have hip issues and thought the bed was nice and didn't make my situation worse. I liked having an upholstered chair, an office chair, and a bench/luggage rest as alternative seating options.
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Diane
icon-Family
Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

I didn’t like that I was charged $15 per day to park in an open parking lot attached to a shopping/ business lot that had no posted parking charge
Shelley
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Brigid
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The stay was okay
STEPHANIE
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Water was leaking from the bathroom ceiling, there was a tube sticking out from the ceiling in the shower, it was very loud.
Caresse
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Beautiful, updated, quiet convenient. Beds were comfortable, everything was clean
Robert
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Nice
Charles
8.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Stayed 2 nights. Room was modern &.clean. Lost power for several hours Saturday morning & thus, loss of elevator usage. Nice snack section at front desk. Clean pool & cool little bar & restaurant. Parking was an additional $15.00 per night. Deposit $50.00 per night. (Returnable).
Number of reviews per page
20
40