Overall Ratings & Reviews Future Inns Cardiff Bay

Nice hotel overall but few issues with things not working in the room, asked twice for them to be fixed and nobody came. Long queues also to check in which was slow. Bed comfy though and room clean

We paid £30 for an extra bed as I couldn't make it due to being in an accident so another Parent was bringing my son to race at the White Water Centre. when we got to the hotel you refused the bed, complete RIP OFF - disgusting!!!!

Highly recommend

We love this hotel it is perfectly situated for our needs with free parking an added bonus Unfortunately on this occasion we found the bed and the pillows to be particularly hard and uncomfortable. Will book a different type of room next time

Location ideal.

Overall I would say it was a pretty good hotel. Not too far from the docks and was able to walk easily enough when going into town. The only thing I wasn't fond of was the breakfast, whilst it had a nice selection of items, I found the taste of the hot menu items a little off-putting.

We had an issue with our car when we were leaving and staff were very amenable.

Large room with two double beds which was spotlessly clean as was the bathroom. Beds very comfy - soft and firmer pillows. Big desk space - ideal if you wanted to work and, as well as the aircon the window could be opened. Good quality laundered towels, bathrobes available and free parking. 10-15 minutes walks to Cardiff Bay. Would recommend to all types of travellers. I didn’t eat here but the bar staff and reception staff friendly and efficient. Also ice machines for guests - added bonus.

Really helpful staff member, great location for Cardiff Bay and useful for a rugby stay also!

Fab hotel much better than the sister one in Bristol cleaner, friendlier staff. And location is great too!! Close to many amenities

Lovely hotel, clean and tidy, friendly staff

Staff were helpful and friendly. Within easy walking to Millennium Center and facilities of Cardiff Bay

Easy to access, on site parking a real bonus, staff at reception very welcoming, room fab.

Had an amazing stay at the Future Inn in Cardiff. The desk staff were really friendly and welcoming, my room was great, good sized room and bathroom, really comfy bed and facilities. I ate in the restaurant and the staff were great, food was really nice. It’s so good to have free parking too. I will certainly be returning!

Loved our time at future inn

Location good. Reception staff at check-in not overly welcoming. Did not smile. Went through the process of checking us in, but we then had to ask what time room would be available and also about parking. Phone in room wasnt working so came back down to tell her as we wanted to order room service. Told us to fiddle with the lead. I explained that I had tried that but not working. She said she would sent maintainance, but nobody came so i had to go down to bar to order room service.

Very helpful staff. We were welcomed and booked in by reception staff. Parking very good. Would stay there again, first class service and nothing too much trouble.

Lovely stay , very clean rooms & staff very helpful

We as a family of 4 had a pleasant stay at Future Inns Cardiff Bay. We booked 2 rooms and they were both together. The hotel location was good, about 10 minutes drive from the city centre of Cardiff. The rooms were clean and good size for 2 adults. The staff were friendly, both in reception and the restaurant. The carpark was an added bonus because it was free. The breakfast was good which consists of hot and cold foods but can be improved with more variety. The reason for giving a 4 star and not a 5 because there was no fridge in the room and one of the rooms did not have water bottles as stated in the description. We had to ask for it, whereas the other room did. Overall we were satisfied with our stay for the amount we had payed for.

Close to Cardiff Bay