Rude staff as soon as we arrived. The works opposite had a train running all night with sirens going so we had no sleep at all. If we had known there were works there we would never have stayed

This was our second stay at this hotel. It's clean, comfortable and the staff are friendly. The free parking is a plus and it's not far from the bars and restaurants in Cardiff Bay.

Great staff

Clean room, good value as includes parking. Walkable distance to restaurants in Cardiff bay making this hotel very convenient.

Dean at reception has a unprofessional attitude.

Great room, great location and excellent staff👍

Nice room. Awful TV. The TVs really need upgrading. Lovely shower. Polite staff. Not as bubbly and friendly as usual but still efficient.

Best few nights sleep in ages. Beds were so comfortable and the blackout curtains were so good. Room was spotless and roomy. Lovely soft towels which were changed daily if you wanted. Staff were friendly from check in to check out.

Room large, comfortable and clean. Polite staff. Very nice hotel.

Hotel very busy. room smelled of sewerage, moved room, same smell, probably the drainage. Uncomfortable bed and very much a lack of shower gel and shampoo, after the night before re complaint to change room (which was deal with OK) and smell and need to change, lost heart to complain again - unless there are no there hotels with availability around in the same area - I would avoid

Easy parking, comfortable room, reasonable rates. Would stay again

The staff were very friendly and helpful and the room was lovely!

Room was spotless, staff were courteous and friendly. Great location to go to Cardiff Bay.

Staff on reception were very professional and helpful. Only reason not 5 star was the lift was faulty and meant people had to walk up to the first floor to use the lift. I used to come here a lot in the 2010's and it hasn't really changed since then (that can be a good and bad thing I suppose). Rooms are large and airy, walls and floors are thick unlike P Inns/T Lodges so not disturbed by noisy neighbours. Bed and pillows was comfortable and AC/Heating worked well.

Usual problem in hotels, early morning you can hear cleaning staff shouting to each other, banging doors, just noisy and not considerate.

Great Hotel

Switch on lift not working on ground floor

Room was clean and spacious. TV was a nightmare to operate, so reported to reception whi said that they would send someone to check it out. No-one came!

Room was clean, temperature of room was good and the shower was nice and hot

good hotel