Very friendly staff, excellent customer service, restaurants and casino were all available and plenty of options

No complaints had a wonderful experience

The lady who checked me in was either having a bad or hated working there. Unfriendly and seemed annoyed when I asked which elevators it was. The bathroom was gross. The shower had black mold in the corner. Wish I had taken a picture of it. The rack in the shower had hair on it. There was fingernail clippings on the floor behind the toilet. The counter was covered in dust. The bathroom door was filthy. The king bed was uncomfortable. The Ac worked better in the hallways then it did in our room. Sewer smell throughout the walkway to the casino.

This was a great place to stay while attending an event at TMobile. It was an easy uber ride and the facilities were nice, clean, and functional.

Nothing to eat after 10pm other than noodles. Bed and pillows are very comfortable.

When we arrived we were told that our room was going to be "upgraded" for whatever reason which sounded like a great thing. When we got to our "improved" we found that our room that was supposed to have 1 KING size bed was now a room with 2 FULL beds. I am not a very small man and take up most of a full bed. Unfortunately this led to one of us being "kicked out of bed" each night unintentionally by simply rolling over to get comfortable. The only part that looked "upgraded" was the bathroom which had a separate bathtub and shower, but was very unnecessary in my unprofessional opinion.

Easy and quick checkin, clean rooms

Had a great time and the hotel and casino was awesome. The bar staff was not the friendliest several were but a few not.

Good stay

Great location!

Will stay again. Clean and very pleasant. Thank you for your hospitality!

The bathroom in the KC tower room 337 had black mold and the casino floor had tons of games down. Definitely not a good experience!

It is starting to show it's age.

It was not what the advertising on the website. Room only had one chair to sit in . I have to ask for towels every day.. I will not recommend this hotel to nobody

Went for a concert. Had a great time. Staff was great

What should have been a great stay turned disappointing quickly. My wife had booked a room early in the week, but never received a confirmation. As we were driving in, she went and booked again, to make sure we’d have a room. When we checked in, she explained that we may have 2 reservations. They checked and said no, only 1. We checked in and then on our way to dinner later, checked again with the front desk and they assured us we had only one reservation. The next day, lo and behold, we were charged for both reservations. When we contacted Expedia, they said they checked and Harrahs said they had to charge for the second reservation (Expedia), since we didn’t cancel in time. This will be our last stay with Harrahs. We clearly showed for our reservation, they assured us at the desk they wouldn’t and did nothing to resolve our issue.

Picked this hotel because of casino, but more than half the games in the casino were inoperable along with escalators due to ongoing maintenance. Would have been nice to know that in advance.

Brewhouse wasnt very good. No spa

Over all it was a nice Hotel with great staff

Nice place