Overall Ratings & Reviews Howard Johnson by Wyndham Helena

Place should be shut down until remodeling is complete. At least put a up a "pardon our mess" sign, instead of acting like its normal. Upon checking in another guest was complaining about the broken items in his room. Mine included bulb out, toilet no flush, bathroom fan seized, carpet had patches and stains, sink was slow to drain and the handles and spout were loose. Key card stoped working(not kept near cell phone or cc) and i just stopped closing the door all the way. Great for security huh? It was literally like a slum lord just got it barely ready and said "send it". I'm not picky with hotels, and in my lifetime this is the second worst one I've ever stayed in. That low price is their for a reason. Think of this as the Frontier Airlines of the Helena Hotel system. At least the staff was trying to be helpful. The a/c was cold. As for the rest...see title description

Our room was not clean. One of our pillows didn't have a pillow case and there was an apparent blood spot on the pillow. They never brought a new pillow case or new/extra pillow after requested. Room and hallways didn't appear to have seen a vacuum recently. The hallway smelled like urine. When I brought up my concerns to the motel, the front desk person essentially rolled her eyes and showed no indication she even cared. We ended up not even staying our (uncancellable/unrefundable) 2nd night. And cancelled the 3rd night. Not recommended. At all.

The hotel was very dirty. The website said there was breakfast offered but when I asked about it we were told there was none offered. The hotel was very run down and I would have left but it was to late to cancel my reservation.

Dirty. Old. Minus a pillow case.

One of the worst condition, dirty, run down hotel I have stayed at outside of 3rd world countries. 2nd floor reeked of some terrible smell, dirty, and dingy. Room was dirty, dresser had broken drawers hanging in place, curtains were half ripped down. Bed had broken box frame or frame as mattress was significantly bowed to the middle, a lantern was sitting on the floor with no table. Hotels.com should not allow this decrepit of a property to be listed.

Excellent location

Good place

Room was too small and had to much furniture Couldn't maneuver wheelchair other than two feet into the room. Could not get intothe bathroom even with. Walker.hubbby had to take me .

Needs major reno

This is the nastiest hotel I have ever stepped foot in.

No hot water, stains on sheets and towels.

Should have listened to the reviews I read before booking this. EVERYTHING bad that I read applied to our room. The sheets hadn’t been changed and someone with greasy skin had slept in it previously. It was very late when we arrived so we slept on top of the sheets (which was ok because it was so hot in our room and either the compressor was shot on our air conditioner/heater or it didn’t have one). Temperature was close to 80 and the window wasn’t openable

Good value for money. Bathroom was not clean. Room was unbelievably hot, too hot to sleep even with a/c running. Breakfast was pathetic, a breakfast sandwich, yogurt and coffee. Expected more when advertised breakfast included.. lots of dog messes around property.

Disappointing to say the least. Very dirty throughout, including entrance, elevators and rooms. Beds not made well, looks like not made; large stains on bedspread and side of box springs. Barhroom light not working. Bfst included was limited, only 3 items.....yogourt, microwave mcmuffin in packette and weak coffee. Staff not friendly and uncaring. Will not stay here again.

Front staff was amazing. Friendly

Very clean, quiet and affordable for a stay near the airport. Felt safe

Don't normally leave reviews but this was bad! I booked a room for 4 nights the guy that checked me in was more worried about what was on his phone then helping me I had to have my key cards re done everynight. It Looked like someone thru up on the stairway. The mattress cover had brown stains on them floor looked like it hadnt been vacuumed in a month. roof in the bathroom looked like it was about to collapse from water damage mold around the shower. mattress felt like it was missing a few springs. And i could say more i would give this place 0 stars if that was an option. Hopefully i save someone from waisted there money on a room.

Friendly staff

Checked in, walked into my room instantly told my kids to go back to the car. There was piss on the mattress, it was a non smoking room but i couldnt breathe past the cigarette smell, ceiling in the bathroom was collapsing, black mold all over the shower, didnt look like it had ever been cleaned. Went straight back to the front desk to check out and get refunded, and they said they cant refund me.

Place was trash decided I was not going to stay argued with me would not check me out then tried to charge me for 14 days place is a dump manager you can never get a hold of