Overall Ratings & Reviews Red Roof Inn Rochester - Henrietta

The room was dirty and smelled funky. I couldn't place the smell but there were stains on the bedspread, something splattered up two of the walls, a dirty (mold?) shower curtain, a dirty window shade, and while the towels had been cleaned there was a bunch of hair and other debris stuck in the towel fibers. At least the bed was comfortable, the AC worked and the staff was friendly.

Two angry and yelling customers about room conditions. Room I got looked ok but, water was coming up from the bathroom floor, bed sheets were stained and a bug was in a dresser drawer. Room smelled of musty dampness and cigarettes. Looks like people live here and are schetchy. After inspecting the room, wife and I said no so we drove the ten hours home. When informing the person at the desk, another guest was showing nasty pics of the room. Booked rhrough expiedia so no refund. If you like nasty people and rooms, this is the place for you.

Room reeked of smoke even though it was supposedly non-smoking.

Extremely dirty room. Dust and insects. Very dirty bedsheets and duvet. Blood stains on duvet cover. My horrible experience ever for the first time.

Its not a safe place to stay. The washroom had dead bugs. Mattress got brown stains on it. Housefly in the room. Everything was chargeable. Which was so annoying!

Thank you

It better be the cheapest in the area because we thought $79 for the night let's go... We almost just left and went somewhere else but it was 11pm. There was blood stains and regular stains on all the blankets and floor. Garbage under the bed and a left dirty sock in the bathroom. Never again sorry.

Dirty, cigarette butts

It was a verry good stay, we all got along and all my need was taking care of. I really enjoy the place.

Pay the extra money and stay somewhere else

I liked quite, walkable, safe, good guest service. I didn't like because heating wasn't working second day of my stay.

Decently clean, no sign of bugs. Pleasantly surprised I heard no noise from neighboring rooms, though there is no escaping big trucks going by. There was a lot of light leak, which disturbed my sleep but others might be okay with. I need blackout conditions and no LEDs (microwave). Given the price and that all I needed was a place to sleep off some alcohol - not a romantic getaway - it was fine.

Yellow stains on the comfiter,dirty bath matt, broken side table, outlet behind the broken side table looked like it was disintigrating/turning to dust slowly, and the tv wouldnt stay on for longer than two minits without sputtering out into a grey screen of nothing. But the front desk person seemed nice, and it was off the highway so i dont know what i was expecting for 247.20 for three days, it was cheap and a place to stay.

Hands down the worst hotel experience I've ever had. I've stayed in dozens of hotels in my lifetime and I have never experienced a place as bad as this one. The room stinks and the customer service is horrible. When my fiance went to the front desk to ask for a plunger because our room came with a clogged toilet, we were not offered a plunger, or a room change. The girl he spoke to literally said she "didn't f$+@(ing care" about the toilet being clogged.

i have seen and killed bed bugs in two of the rooms i have stayed in so far.

A

It wasnt clean like at all. The mattress cover was stained and gross as well ans the pillows under the pillow cases. The toilet was gross. The trach cans were all full with trash all over the ground. Every where else was booked had no choice but to stay. Not to metion there was slim to no ac we had to door dash a fan and even then was so hot and stuffy we could barley sleep.

A

I've stayed in multiple red roof inns before and never had a problem, but this was one was dirty, had a strange smell, and was overall not worth my money. We learned on check in that it was an "independently run" red roof so I assume that is to blame for the difference between other RRI's I have stayed in in the past. If we were staying for any longer than one night, I would have asked for a refund and found somewhere else to stay. but for one night, the beds were decently comfortable and we only needed a place to sleep during our pitstop.

The beedings seemed unchanged, with after smell. Them room, AC floor entrance rug smell mushy/moldy. But the staff are very nice.