Loved the waterpark and extra things to do. Front desk service was rude. Wanted to only give me 4 bands when my room maxed out at 6 and we had 6 staying. We ended up getting the two the next day, same guy still rude. Tile in the bathroom floor was damaged on arrival with groute missing and one tile wobbled. Like many places, they have a hold for damages so, I'd just check thoroughly because I assume the damages weren't already noted as they said theyd "make a note." Fire alarm went off while cold out and people in the Waterpark and entire building had to shuffle outside and stand in the cold rain (i understand not their fault)...just really stunk to have no contingency in place for cold. Room service never brought towels or took old ones until we asked and then, again front desk and housekeeping were rude.