The best hotel in Shinjuku. I will definitely stay there again.

I had a wonderful stay at The Knot Tokyo Shinjuku. The breakfast was delicious, and the staff provided truly excellent service—warm, professional, and very helpful. The hotel is about a 15-minute walk from Shinjuku Station and very close to the Tokyo Metropolitan Government Building. The area is quiet at night, perfect for a restful stay. There is a slight hill, so a taxi may be more convenient for elderly guests. Highly recommended—I would gladly stay here again!

Love this place. The location is great. The room is comfortable and clean.

I was sick while I'm stay in hotel and ask staff for helpme to go hospital but staff didn't help much just give me a name of hospital . not helping me to communicate with hospital. I went to hospital by myself and cannot get any doctor because staff in hospital cannot speak english . and location quite far not convenient for me. bed and pillow so hard cannot sleep.

We stayed only one night before heading on to ski. Staff were super friendly and helpful on check in and check out. They stored our luggage securely and provided advice re onward travel. The buffet breakfast was excellent and onsite bakery delicious. The hotel is situated across the road from a peaceful park where we sat outside and ate lunch after a morning exploring. Our room was small but serviceable and as expected the bathroom was small but clean and practical. The windows opened allowing us to regulate temperature alongside the room heating/AC. we found the beds firm but comfortable and loved the pillows. Locations is great if you plan to catch the Shinjuku train direct to hakuba that runs once daily. It was also relatively convenient for the snow bus direct to hakuba.

The room was cozy and comfortable. Full of amenities. The hotel was near a bus stop which leads to Shinjuku Station and Shibuya. We mostly used the bus around the hotel.

Comfort and strategic hotel, only 1 km from Shinjuku station, using a pin code to open the door.

Room comfy but some time glass in room no cleaning, breakfast delicious, Bakery & Pastry top taste .

The hotel is awesome. Clean and well organised. I stayed here for 3 days with Mom and Sist,and it such a wonderfull experience. The bus station is 3 mins walk distance and the shinjuku station is only 15 mins walk. Easy accsess.

The hotel is nice and clean, as expected. Only the road to the Rada subway station is a bit far, and the hotel does not provide a shuttle bus to the nearest station.

Location is very far from train station, and I was informed that the hotel will profide free shuttle bus from station however there is no such service availabe. The wall is very thin, I can hear noises from the next room.

This hotel is clean. Near subway around 5 walk. Not too crowded. This is my second trip to stay in this hotel

I stay only 1 night, have a good chinese food restaurant next to the hotel, the hotel was clean & the staffs were nice. But the location quite far from Shinjuku station if you wanna walk and bring big luggage, better you take taxi from Shinjuku Station.

I had the most pleasant stay here. Really love the interior design especially the lobby area, cafe, and lounge. The location near to bus station and still possible to walk to the train station. Definitely will come back again if I stay in Shinjuku :)

Very compact, cozy, clean.. Simple and minimalist design.. Love it.

Very good for family! The hotel’s amenity was also excellent and the front desk person is very friendly and fluent English. The interior design is very mininalist and stylist!

Nice place, good location, near from station, city park and great ambience.

Many bad experiences: 1. Front office staff does not understand vouchers. I tried to explain, the staff won’t listen. We end up spending 1 hour for check in. 2. Breakfast buffet greeter is a black man who spends more time sweet talking and chatting with caucasian guests. The restaurant is full, and he just took our breakfast vouchers and ask us to find our own table. This happened 5 mornings. 3. One morning, we have been assigned a table, put our tab on the table, but when we got back with our food, our tables were occupied by a white guy, our table tab were push aside. And the black buffet greeter didn’t care. He just asked us to find another table in the fully occupied breakfast place. So, we have to stand with plates on our hands looking for a place to sit by ourselves. 4. Check out time is 10:00AM. We stay in this hotel for 8 nights. When we asked for a later check out time, very politely and with smiles in our face. The front office staff, a Japanese guy, was very rude. He show us a piece of paper with the hotel’s policy on it. And said sternly like a jail warden “Read, this is our policy, it’s written in here” Never ever book this hotel. Some of their staffs are very rude.

Unpleasant things happening to us: - When we check out, the front office staff would not get us a taxi. She said, if we want a taxi, we should have told them at least a day before 🤔??? - No japanese food at breakfast buffet. When I ask, the black buffet staff said “the boss decided we do not serve japanese food. If you want japanese foods, there are plenty out there”. What an impolite staff☹️. However, all the Japanese buffet staffs, eventhough they do not speak english, are very good, efficient & polite. - Check out time is strict 10:00AM. Not later!!!!! When we ask for late check out, the front office staff, rudely show us the written hotel policy: check out at 10:00, it’s written there!!!!!!!😨😨 - We have the deluxe rooms, however, our windows facing the windows of the next door building, which is an office. Even in the morning, dressing and make up should be done with closed windows. Very disappointing. The Knot hotel shinjuku is far from the high scores.

The hotel staff is swift in helping the needs, the check-in and check-out process is very cheap. The rooms are clean but quite small.