Overall Ratings & Reviews Hilton Garden Inn Albany GA

I liked the Ray Charles plaza across the street and the service was really great. Lashawnda at breakfast was so friendly and welcoming. I will stay here again.

I’m just blown away by the amazing customer service. Tony is fantastic and literally sets everything up for their guests. If I come back to Albany, I will definitely stay here! The new renovations are also really nice.

The location

It’s ok

The hotel was clean. It wasn't as quiet as I would like it to be, you can still hear people in the other rooms. You would think as high as the proce was, there would be free parking, but you have to pay for parking.

It was a decent hotel and they were in the midst of some remodeling so I’m sure it will be even better when they’re done. Thought it could’ve been a bit nicer with just the hotel name alone. There was only one small trash can in the room.

The hotel was clean, quiet, and in a great location. The staff was amazing!!!

The room was very comfortable and clean.

Very friendly staff. The 24 hour front desk was excellent, as our travel plans were delayed.

front desk staff was rude. asked for my receipt showing the 10 dollar charge for parking. told me it would be “emailed to me”. no receipt to submit for reimbursement.

Nice. Clean. Updated.

I went for a concert at the Civic Center which is located directly across the street!! The stay was pleasant the staff were nice and welcoming!! The bartender was really nice and made amazing drinks!!

Staff was very nice after a long trying day.

This property is unsafe and dirty, walked out the door when checking out and had two homeless people approach and asked for money Chose this hotel with their being a bar, which was not open on New Year’s eve When walking in to check in smelled very musky. The gentleman checking us in was very nice.

Staff was good, close to business I needed to see. But bad was street racing towards midnight.

When I booked the stay it was not conveyed that there would be no housekeeping service on the 25th. In addition, none of the lights near the beds were plugged in and functional nor did the usb charging ports or outlets working. I expressed my concerns with the staff and they assured me that maintenance would be notified and remedy the issues but they didn’t. I also think it is observed to have to pay a parking fee and we didn’t even use the parking garage.

This hotel supposed to be going through renovations late 2024... but this is December 2024 and nothing has happened. There is mold. The towels are not all clean. Someone at the front desk was trying to get they cash back

Comfortable location to stay.

Nice

Nothing unique about the property, location was convenient to where I was going!