Overall Ratings & Reviews Victoria and Alfred Hotel by NEWMARK

Great location

What a beautiful hotel first time staying here, will definitely be staying here again when we come back to Cape town, staff are very helpful and friendly and made you fell very welcome.

Hotel is well located, but i didnt find the reception very friendly upon checkin. We had a room in the last floors so the windows are in the roof, felt tight. The shower has not been cleaned properly in awhile and the grout has black marks on it, i used my flops while i showered. The room needs love and to be cleaned!

Great hotel in great location. Just had refurb

This is definitely one of the best hotels on the waterfront and provides great value for the price. The terrace restaurant has excellent food (we had breakfasts, lunches and dinners) at reasonable prices. The room was large and comfortable. The staff is very friendly and go out of their way to be helpful. We used a guide provided by the hotel for a day of sightseeing and he was excellent. We will definitely return.

Excellent location and excellent view of table mountain

Fantastic location right on the waterfront with restaurants and shops in the immediate area. Great staff who couldn’t do enough to help.

awesome hotel and location!

Really great property; really large room which was greatly appreciated; price paid was fair;

Superb personal and friendly hotel. Perfect location. Always come back

The V&A Hotel has the best location on the Cape Town waterfront. It is renowned for its service. We stayed in a flloor 1 room. It was spacious and clean, but is looking a little tired compar3d to the loft room we stayed on a prior visit. The air condioning was very noisy, but we got used to it. Unfortunately on one day there was no hot water (the maintenance team were working in the closed down the hall so I assume it was related to that work?). Breakfast on the quayside is great, with the view of the mountain and the seals playing in the dock. We ate dinner once during our stay and I enjoyed the finest seafood curry I've eaten in a long time.

Great central location, wonderful service especially from Lucy the guest service manager

Great location. Wonderful restaurant and breakfasts. Fabulous service.

Sooo convenient with shops and dining. Also close to main pickup/dropoff areas for taking boat or shuttles. Only missing is the pool - had to go across the street to use someone else's.

Great overnight stay, breakfast was great, the room was huge and very comfortable and the staff were very efficient. The hotel is in V&A waterfront and has a lot of amenities on it's doorstep.

Great location and excellent value for money. A lovely hotel, we really enjoyed our stay.

Location 5/5 if you want the waterfront. Service 2/5, front desk not helpful refused to do the complimentary upgrade for Expedia gold, even if I showed she had availability for my dates! Also housekeeping knocks on door to come in at 8am!!!. Rooms 2/5 run down motel level doors that done not close properly, is this safe? And bathroom old. Sad for so high a price they can do better.

Awesome location. Very safe, walking distance to fun shops, bars, restaurants.

Staff broke into my room when I was not inside stole my valuables. Targeted very hidden areas searching for certain items and the management just gave me lip service. In addition my first night the air conditioning didn’t work. I slept in a sweat box. They didn’t move me or offer me any compensation and the next day they gave me a different room…that was it didn’t even buy me a free drink for myterrible evening. Absolutely do not leave anything in your room. If you leave it you wouldn’t expect this from such an allegedly high calibre hotel. Terrible experience. Absolutely do not leave anything in your room.

Beautiful and clean property