Overall Ratings & Reviews Lopesan Villa del Conde Resort & Thalasso

Had an amazing stay.OVO restaurant was a real gem. Would 100% go again

The reception staff were amazing and the property was beautiful with 3 pools to choose from as well as a separate pool for kids and another pool for UNIQUE guests. The resort was beautiful however it is easy to get lost trying to find your room. I wouldn't say this is 5 star by many people's standard though it is more a 4 star. The only let downs were breakfast which was cold with uncooked baked beans, runny scrambled eggs, soggy cold hash browns, croissants from a packet that were dry and tasteless and hard cold eggs Benedict and fried eggs. The only part of breakfast that was hot were the freshly made omelettes. The other key down were the toiletries. They were all in squeeze bottles attached to the wall which is not what I would expect from a 5 star resort. There was no conditioner by the bath so to get the conditioner you walk to get out of the bath and walk over to the shower and squeeze the conditioner as hard as you could as it was almost impossible to get anything out of it and take it back into the bath. The shampoo, conditioner and soap all fixed to the wall were of very poor quality and it left your hair feeling like rope. The other things that were annoying were only two free bottles of water on day one and the fridge is half the depth of a normal one so you have to be careful of what you buy to make sure you will fit it in. The staff everywhere other than reception and Azatea bar were miserable and rude and yes the breakfast staff are militant.

This place was gorgeous. Lots of pools and the space on the property was great.

Nuestra habitación nunca fue limpiada adecuadamente. El primer día: una habitación no estaba limpia. El segundo día: no cambiaban las toallas. Todos los días: no reponían refrescos. No había café en la habitación. Cuando preguntamos en recepción, nos dijeron que no nos darían café porque no habíamos pagado la suite junior/habitación más grande adicional. Cuando les expliqué que no había té en la habitación y que si podíamos darnos una bolsita, nos dijeron que era demasiado tarde para dárnoslo, a menos que pagáramos 5 €. El personal del desayuno y el personal de mantenimiento han sido encantadores. Kersti y Maria, del personal de recepción, fueron increíblemente serviciales y Yankiel, del área de desayuno, fue increíblemente amable, servicial y agradable. Otros miembros de la recepción fueron increíblemente groseros, especialmente con la solicitud de refrescos. Las tazas no se limpiaron y se dejaron sucias junto a la tetera en la habitación. No repusieron refrescos durante nuestra estancia. Tuvimos que pedir toallas limpias en más de una ocasión.

Fabulous in every way. Perfect for families. Wonderful staff, great dining options.

The best hotel in island

Perfect

Good facilities and pools, good food at buffet restaurant good variety of foods. Poor evening entertainment.

Hotel very clean however if you are looking for service don’t go here…management not interested in the customer…buffet restaurant is like going for school meals…not what you would expect of a five star hotel…or what they rate themselves…I would give it three

I liked the varied layout and different building styles that made up the hotel. I didn’t like the “Unique” club which introduced two tiers of guest.

I’m not the biggest fan of resort hotels but this place had class. Beautiful design and the staff were very friendly and extremely helpful. Its a wonderfully quiet spot of the promenade but near to all the restaurants.

Property was lovely but it’s a shame there are no tea/coffee making facilities in the rooms. When we asked for a bath mat it took 3 days and in the meantime my daughter slipped and hit her head on the bath. There are limited options for feeding kids dinner, we wanted to feed our 20 month daughter at 6 in the buffet but despite being told we could by one member of staff, the others told us it’s not possible jngless we eat and pay too. Staff were incredibly rude and wouldn’t let us in the restaurant at one point then told us they would get something for us and we could eat it elsewhere. After complaining they were still rude and wouldn’t let my husband in to collect food because he was wearing swim shorts so they told him to stand outside. No customer service at all and I have never been spoken to like that in a 5 star resort whatever the rules may be. We complained but they didn’t do anything apart from apologise. There is a kids club and 2 kids pools yet they claim not to be a kid friendly hotel which is odd.

Overall - good hotel. Negative aspects- poor check in, with difficulty finding room - should be escorted to room in such a large hotel. Safe didn’t open and took 2 days to fix. Gym was average. Over the top prices for NYE

Fabulous facility. Surpassed expectations.

Very nice staff nice facilities. Really woudl have liked some coffee facilities in the room.

Everything about this hotel is perfect, friendly staff, excellent food choice

For my opinion the hotel is very nice. The position is not bad. Not in the center but about 1000 m walking distance. Similar distance to the beach. The pools and the sunbeds are very busy always [summer time] Most of the staff is doing the best but some of them just are there... The breakfast and dinner is ok but in my opinion needs to improve the quality and the variety. There are not many choices for salads and sea food. Some of the foods are cooked again and again in different ways. The room service and the evening preparing rooms needs to be improve. Thank you ❗

Great stay , upgraded to garden view room which was nice, great food options for all , great entertainment options thoroughly enjoyed , especially aqua dance. Plenty of sunbeds , and the housekeeping was exceptional, a special thank you to Theresa.

Fabulous!!!

The management was very helpful. We had dietary requirements and they created a special dinner menu for us for the whole of our stay. 😊