Nice functional hotel, very clean, nice staff

The place was nice and clean and closed the all city activities

Great staff, clean rooms.

The hotel was a metro ride away from most of the sites but the area was very quiet and accessible. The view from the roof terrace and pool completely made up for being away from the centre. The room was very clean and comfortable. Would definitely come back here!

Average rooms to be harsh, good standard of hotel however staff were not the best part letting themselves down slightly and location not the most optimal , expensive compared to other hotels in other cities

Hotel is decent.. the location could've been better but not too far from thinga

The hotel itself was good. The room was clean, it was quite modern and the breakfast was good quality. Beware of thieves operating in this hotel. We had a bag stolen from us in the Hotel lobby. The staff were helpful afterwards, but there is no security and anyone is allowed to walk in or out unchecked. Make sure you carefully watch your belongings at all times in this hotel

Great service, clean rooms

This was one of the worst customer service experiences I have encountered at any hotel. From the moment we arrived, the reception staff were rude, dismissive, and completely uninterested in helping. Every interaction felt like an inconvenience to them, and basic courtesy and professionalism were noticeably absent. Three days before arrival, I requested an early check-in and received no response. When we arrived, just 10 minutes before check-out time, we were told an early check-in was not possible because guests were still sleeping after “partying too much.” This was an incredibly unprofessional excuse and demonstrated a complete lack of regard for arriving guests. What made the experience even worse was the treatment of my wife, who is disabled and unwell. Despite making staff aware of her circumstances, there was absolutely no empathy, compassion, or willingness to assist. We were met with indifference throughout. As someone who spends a significant amount of money within this hotel group and is recognised at other properties, I expected a basic level of customer care. Instead, I encountered arrogance, poor attitude, and a complete failure in hospitality. A hotel can have excellent facilities, but when the first people guests encounter are rude, unhelpful, and lacking compassion, it ruins the entire experience. Based on the service we received, I would not recommend this hotel and will seriously reconsider staying with this hotel group in the future.

Honestly this hotel is overrated, the staff are very unhelpful and when you check in they can come off almost argumentative and rude. Avoid!

It is an interesting place. Definitely needs updating, but still fine.

Great hotel very nice and comfortable rooms the pool is a bit small and busy but everything else okay 👍 just far from the city center.

Yipeeeeeeeeeeeeeweeeeeeeee

YOU ARE #1... Very nice staff and super helpful, will recommend and keep coming back to this location... Thank you for everything. "Keep up such of good job"

Next to the festival we attended. Great location and great price.

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The hotel was lovely and had great facilities - pool and rooftop bar area with great views! There was also a steam room and gym but we didn’t use these. The room was very clean and comfortable but would benefit from an additional mirror within the bedroom area, as well as the one in the bathroom. There is plenty of wall space so this would be fairly easy to do and would help with getting ready. The guests in the room next door to us were very loud (playing painfully loud music from 2am-11am one evening) but when the staff were alerted they were keen to help.

This is NOT a 4-star hotel as advertised!!!! It was probably designed as a 3-star, but after all these years it's now a 2-star hotel. The place feels old and outdated and the location isn't very good. It feels far from anything so taking Uber is recommended. The reception staff tried to over charge me when I requested a late check out. Not sure if it was due to language difficulty or something else. Next time I'd stay somewhere else.

This review goes to Elena, who worked miracles and helped me fix a mistake on my booking. I accidentally selected the wrong dates but the hotel had a no-cancellation policy. Even though I called within the hour, neither Expedia nor the hotel could find a solution. Weeks later, after hours waiting on hold, the issue was escalated to Elena. She found a solution that worked without constantly reiterating that "these are the rules." If it wasn't for her, I would be displeased with this hotel. Thank you!!! Overall, this is a nice, quiet, well kept hotel. There is a lovely pool on the roof with beautiful views. The gym is tiny, but has the basics for a quick workout. It is in a residential area but was about a 15 minute walk to Primavera Sound. We booked 3 months in advance and the prices were high for those dates so I recommend booking this hotel even earlier for that weekend.

Almost every thing except small room