We booked a stay with a hotel affiliated with the Meliá group. Due to a mixup on the Meliá website, I booked this hotel instead of the one originally intended (Sol Don Pablo). Upon arrival, we realised this was not the hotel we had been conversing with. The rooms are not well maintained and overall the hotel was unsuitable for our kids. We paid for the full stay (8 nights) upon arrival but decided to check out the next day soon after. I was assured by front-of-house that I would only be charged for the 1st night if checking out early. The hotel needed Expedia to confirm early checkout. I spoke to an Expedia representative on the day of of arrival, who conversed with the hotel. Early checkout and refund of the remaining balance was agreed. However, after multiple confirmations (including on the day of checkout by front-of-house) that the penalty was 1 nights stay, the hotel has only approved a refund of 6 nights. We checked out on the 2nd day before 12, and I am unsure why we have been charged for 2 nights. Front-of-house staff were great, although the hotel wasn’t for us. Expedia have informed me they have limited power because payment was direct with the property. Overall, a frustrating experience.

The proximity to the beach, it's location is excellent. I wish that there's a pool alotted for adults use only. Rooms can need some updating as well.

Lovely long weekend stay with the family. PlayBar and DJ /entertainment were excellent. Rooms were a bit tired.

Great stay

I liked this hotel. It was nice and convenient. One thing, if you decided to go there use a cab. The parking was a disaster. Also, I liked the half board option, very good food.

Staff fantastic Place very good Lived it would n will come again

my experience, this hotel didn’t quite live up to the glowing reviews I’d read beforehand. We were first given an accessible room, which I’d rate as 3-star at best. It wasn’t clean, and after raising concerns, we were moved to another room. The second room was a slight improvement — maybe 3.5 stars — but still far from what I’d expect from a Junior Suite. At check-in, we were offered an “upgrade” for €60 per night, which didn’t sit right with me, especially as we’d already booked a Junior Suite. To add to this, I was charged €20 per night for my 2.5-year-old daughter — apparently because I only listed two people in the booking. I didn’t expect to need to add her, as she still sleeps in a cot at home and doesn’t require a bed. You’d assume a suite would have enough space for a toddler without extra charges. I was told cots are free, but we were still charged €20, which just confirmed my feeling that this hotel is focused on upselling and adding hidden extras wherever possible. I had really looked forward to a relaxing few days with my family in a suite — something more spacious and with a touch of luxury. Unfortunately, that just wasn’t the reality. I’ve stayed in budget hotels that were cleaner and more comfortable. I was honestly relieved to move on to our next hotel. The positives: – Pool area was nice – Food and drink were reasonably priced – Good location, just a short walk to the harbour – Breakfast was fine, though very busy at peak times Overall, 3.5

A very good hotel thought be aware that it is very busy and sunbeds round the pool are crammed and not enough for the number of rooms. Premium rooms have access to adults only pool and rooftop bar. Breakfast is extremely busy and with hindsight I would have avoided this and used the very nearby restaurants.

Wonderful trip. The hotel is great, location is right on the beach and has plenty of amenities. Hotel lobby and communal areas were fresh and updated. Rooms were old but spacious and clean with good bathrooms.

The staff was not friendly. We were premium guest but was not allowed to take a water out of lounge. The took it out of my hand. Also a nektarin. It was unpleasant. The cleaning not good. So We would never go back.

Was lovely

Fantastic holiday

Great position on beach front & a few minutes walk to marina. Only had breakfasts there as lots of good restaurants nearby but that was absolutely splendid.

Absolutely fabulous hotel. Friendly staff who go above and beyond to make your stay as comfortable and relaxing as possible. Great location and overall great stay.

The location of this hotel is great, breakfast is nice, plenty of choice. The hotel itself is really nice. We had a suite and the room was huge. The only downside of this hotel is the sunbeds. There isn’t enough beds for everyone, the lifeguards walk around putting warnings on the bed if you’ve left it too long (even if your in the pool). If you put your towels out whilst going to breakfast or the shop I seen people come back to having no sunbed. It’s a shame for such a nice hotel but the sunbed situation really ruined this for us.

Perfect holiday getaway

M

Very good impression of everything. Only negative is food poisoning from the pool restaurant with burger the evening before leaving.

Well staffed. Well located. Great facilities. Great yoga

Check-in was quick and easy. Staff friendly and helpful. Hotel looked like the promotional images on website. Great location with access to the beach. We stayed full board and the kids loved the buffet style (especially the chocolate fountain!) Room (in particular the bathroom) was looking a bit tired and it could be a bit noisy on an evening because of the entertainment. However, this didn't spoil our holiday and we would definitely return.