Overall Ratings & Reviews Capital Suites Yellowknife

Overall I had a pleasant stay here at Capital Suites Yellowknife. Not sure why there are so many negative reviews. The only issue I found was they do indeed need to soundproof the walls as you can hear a lot of noise from other nextdoor rooms/put in the hallway. However when I stayed I never had an issue when sleeping at night. Yes, there are some interesting characters that hang around but I found them all over Yellowknife, not just at this hotel. I never felt unsafe. Staff were pleasant, facilities were okay. There are no dining options nearby but I was happy to take a short walk into town. If you expect a 4 star hotel this is not it, but if you are happy with a budget hotel you should give it a go. I would stay again. Thank you.

Overall excellent work

I told every staff person on their shift that the bathroom sink did not have a strainer or stopper, that i can see straight down the pipe. No one did anything about it. Therefore I had to keep the soap tray in the bowl so nothing would fall in. The tile on the shower wall was cracked. The soap was so small that I could not take a shower.

Not worth comment

The hotel was great

The staff when I checked in was somewhat helpful but rude to others and the staff in the morning was rude to me. I found it very inconvenient to have to take a slow elevator to the only door they allow you to smoke at and threaten you with a $500 fee if you smoke in your room (2.5x what I paid for the room). There wasn't much for food besides some overpriced junk food in the lobby. The AC had a torn hose that I asked front desk to help me with and only gave me a roll of tape to fix it myself. Was told the night before I would be allowed a slightly late check-out (12pm instead of 11am) and then the morning staff said that they would bill me half a day fee if I stayed past 11 so was rushing to get out at 11.

This was my first time here and Im not impressed. Highly struggle a change of attitude from the fornt desk staff and a clean room before hand. I will no longer being staying at this hotel.

It was altight

Poor parking accommodation. Smelled in hallway on 4the floor. Remote control for tv was missing - replaced by front desk - found the original remote on the floor by the night stand. Stand alone a/c very noisy. Mostly substandard accommodation for $200 per night room.

There was no AC in the room and they provided a portable AC which kept turning off all night making it hot to sleep in. The service guy came and fixed it once at around 2:00 AM but it soon after went off again. Turn off and turn on, works and then goes off again. Also, the elevator was busy all the time with people coming down to smoke. The entrance area was always filled with people smoking making it very unpleasant. I guess you get what you pay for. The staff is great and very helpful but facility needs some updates.

Simple and basic but it was nice enough and clean.

Didn't like that the entrance door is locked all the time and to get a second key card my husband needed to show ID. Also only one face towel and one hand towel were provided for a 2 person room. Air conditioner was a separate unit right beside the bed, very loud and blowing air directly on the guests. The room was clean.

Excellent customer service

When i first checked in the damage deposit they wanted was ridiculous and they gave me a room that was already used.

Staff were very accommodating. Let me check in early and stay late. Convenient shuttle to airport. No food on site but a close walk to downtown eateries. Very noisy at night though. Found it hard to sleep.

Parking could be improved by better identifying stalls

Clean place housekeeping everyday too

Security did not go check out car alarms going off, when went out two people with flash lights checking out guests vehicles. Intoxicated guests outside the hotel yelling. domestic going on in the hotel on one night about 4am.

Room was tiny, needed updating. Very very loud guests all night long. Staff were friendly.

Great location!