Overall Ratings & Reviews Swissôtel Al Murooj Dubai

When I arrived at the hotel last night the receptionist said that there was no reservation under my name, he said it was cancelled by the ‘ travel agent/online booking agent’, he said whether I received any cancellantion info/email and of course I didn't received any cancellation info. The receptionist said that he would take care the problem with their reservation team and will let me know today. However, I have to pay for my room last night by my credit card for normal rate. It is so disappointed it happened to me after my 8 hours flight! What should I do to have refund as I have paid additional charge for my room last night. Thanks.

พนักงานหน้าเคาน์เตอร์เช็คอิน ทำเรื่องคีย์การ์ดช้ามาก ส่วนวันเช็คเอ้าท์ก็ช้ามากเหมือนเดิม จะขอฝากของไว้ที่โรงแรมก็ไม่ค่อยสนใจ ให้รอไปเกือบครึ่งชั่วโมง hotel service is so bad 👎🏼

Comfortable and pleasant, very close to Dubai Mall, good breakfast. It is recommended to stay there for those going to Dubai.

In general, good service, prime location, affordable prices, complete breakfast options. For apartments, if possible, 1 room can be reproduced. Supermarket close by. I am very satisfied.

Near from dubai mall, just accross the street, the service was excellent. Thanks to Mrs. receptionist from indonesia, she helped us to check in earlier. The room is big and clean. swimming pool is good. family friendly hotel.