The property appears quite run-down and is in serious need of maintenance and renovation. The washrooms are in very poor condition, with several broken fixtures, and some of the curtains in room are torn. The elevator buttons are unreliable and often need to be pressed several times before they respond. Communication can also be challenging, as many staff members have limited English proficiency. At breakfast, the dishes were not labeled, even though I noticed the food labels stacked nearby rather than being displayed. Overall, the property gives the impression of a hotel that has been neglected for quite some time. Significant improvements in maintenance, upkeep, and attention to basic guest services are urgently needed.

Nice hotel in Fes

super good

Courteous staff

Excellent in all regards.

The hotel was okay, but the room was outdated. The shower was a disaster with broken shower head that leaked everywhere and did not hold on the wall.

Good hotelcwith good staff, the hotel manager is so kind and nice!

The staff were amazing and the room was very big

Overall good experience

The worst hotel of the century.. all you see on the site pictures is not what you get. The building is Very old,the Capet is very dirty that I couldn’t even use my socks to walk on it. How is this a 5 star I do not know. No satellites Chanel in the room. The only good thing is that I didn’t spend more than one night.

Hotel is not a real 5 stars. It's falling into pieces in some rooms. But still, it's comfortable. The quality of the service is below what one could expect. Nevertheless, the location is good and the price acceptable.

Air conditioning could have been cooler

Good hotel for the price, great service, comfy beds but the rooms are a bit dark, couple of cover shops outside, there is a newsagent across the road next to Aliena coffee shop, gets comes and waters from there as they are very expensive in the hotel

Friendly staff, large room, clean bath Best price/quality ratio

I loved the location, the ppl spoke good English and very helpful,

Sad old hotel in need of a revamp. The positive include good location close to the train station. The staff were fine and the room was only ok. The negatives include very poor AC in the room that really didn't work to any degree that was satisfactory. As well the breakfast was terrible , too expensive, very little variety and very little flavor

The hotel is a decent location. Not far from the train station and close to the streets with all the restaurants and shops. For a 5 stars, the hotel seems old and not well maintained. Nevertheless, the staff is friendly and helpful. The only really bad point was the SPA: the staff there don't speak neither English, French or Spanish. And they are not always very professional. The Wifi is also a inconvenience as it's not work always correctly

Front Office staff was great, also the bellboy and voiturier. But Housekeeping was horrible they entered the room without knocking. Also th call center hang up the phone, very impolite.

I like the hotel a lot nice clean good customer service

Standard American-style hotel located in ville nouvelle so a taxi ride from the Medina. Front desk staff were very helpful. Bar staff needed some training. Don't bother with the breakfast. Try the café across the street for better coffee and pastries.