Overall Ratings & Reviews Ramada by Wyndham Fes

The staff were amazing and the room was very big

Overall good experience

The worst hotel of the century.. all you see on the site pictures is not what you get. The building is Very old,the Capet is very dirty that I couldn’t even use my socks to walk on it. How is this a 5 star I do not know. No satellites Chanel in the room. The only good thing is that I didn’t spend more than one night.

Hotel is not a real 5 stars. It's falling into pieces in some rooms. But still, it's comfortable. The quality of the service is below what one could expect. Nevertheless, the location is good and the price acceptable.

Air conditioning could have been cooler

Good hotel for the price, great service, comfy beds but the rooms are a bit dark, couple of cover shops outside, there is a newsagent across the road next to Aliena coffee shop, gets comes and waters from there as they are very expensive in the hotel

Friendly staff, large room, clean bath Best price/quality ratio

I loved the location, the ppl spoke good English and very helpful,

Sad old hotel in need of a revamp. The positive include good location close to the train station. The staff were fine and the room was only ok. The negatives include very poor AC in the room that really didn't work to any degree that was satisfactory. As well the breakfast was terrible , too expensive, very little variety and very little flavor

The hotel is a decent location. Not far from the train station and close to the streets with all the restaurants and shops. For a 5 stars, the hotel seems old and not well maintained. Nevertheless, the staff is friendly and helpful. The only really bad point was the SPA: the staff there don't speak neither English, French or Spanish. And they are not always very professional. The Wifi is also a inconvenience as it's not work always correctly

Front Office staff was great, also the bellboy and voiturier. But Housekeeping was horrible they entered the room without knocking. Also th call center hang up the phone, very impolite.

I like the hotel a lot nice clean good customer service

Standard American-style hotel located in ville nouvelle so a taxi ride from the Medina. Front desk staff were very helpful. Bar staff needed some training. Don't bother with the breakfast. Try the café across the street for better coffee and pastries.

Excellent experience, the staff is really great and the hotel is very clean and has everything you need ... I would come back for sure

After staying in in a very poor cold and dirty hotel in Rabat this was just great

The 2 female staff were not helpful The hotel is 2 star

The biggest problem of this place is that security are advised not to allow guests to bring food and drink to the room. Signs claim this is due to food safety issues but I doubt Morocco or Fes is such a dirty place that this is necessary. It rather sounds like they make up for the bargain prices by getting the lost revenue in through the back door. For any average hotel I would rate the place excellent and recommendable, but if they want to be a 5 star place they need to give the 5 star treatment, and they definitely fail there. Staff are friendly and mostly helpful, but they could do better. They seemed to be pretty disinterested unless it was about making money: Everything I asked directions for was just 'right at the petrol station' and nobody tried to make sure I knew where I was going. Maybe they were too busy keeping an eye on guests, making sure nobody would bring up drinks... Before bookng I read a review from a fellow traveller about this. So I did email the Ramada inquiring if this was true. The Hotel did not have the courtesy to reply. Eventually the price dropped to silly levels (making it viable to stay there and buy all food/drinks from them) so I booked anyways. Another thing was making phonecalls. I tried to ask what they charge, I was only told that calls are charged by impulses. After making the actual call it was way more expensive than estimated by the receptionist...

Its not 5 star. Rooms are dirty, facilities are old, bar selling fake alcohol (beware if you would like to have a nice whiskey, does not matter what you order, you will be given Red Label anyway), rude staff.

Nearly a month stay at Fes- what a Great City! This Hotel is very roomy, comfortable and is located just a mile from the Train station. The room service and door staff are very friendly and when you ask for towels or an ironing board, you get it within a couple of hours. The downsides are: 1- Second hand smoke coming to the rooms all through the night. Not easy to have a Window open for too long in December. Even though I stayed on the 6th floor, which is non-smoking floor, plenty of cigarette smoke made its way. Not sure if it was coming from the 5th floor level or from 1st through the 5th floor. Blocking the door bottom opening with a towel helped a bit. The Hotel should fix their HVAC system. 2- Loud music noise throughout the night-every night. Not sure why this has not been fixed after many other guests reported the same thing.There is a club on the premises that has very loud music all night. 3- No in-house Microwave or coffee maker. This should be a simple fix, soon I hope. 4- The ladies at checkout were not as professional as the men. Don't they realize we are possible repeat clients later on?

Enjoy stay. Great room.