The room was dirty, especially the floors, which left our feet black from walking around. The sink and shower were also unclean, and despite asking daily, we never received basic toiletries like soap, shampoo, or conditioner.
The balcony door was a safety concern, as it was jammed and wouldn’t lock properly, which was dangerous for children.
The food was limited and questionable. I believe it may have made me unwell, though I can’t be sure, so we stopped eating at the hotel and went elsewhere.
The pool rules were frustrating, only allowing kids to play with floats in the smallest, shallowest pool while the larger one stayed empty. Overall, the hotel felt run-down and didn’t match the photos we saw.
I expected much more from our stay and hope these issues are addressed for future guests.