7.2
Pleasant
From 924 reviews
Cleanliness

7.4

Room Comfort

7.6

Service and Facilites

7.8

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Traveler Reviews DoubleTree by Hilton Galveston Beach

Number of reviews per page
20
40
Top reviews
Lupita
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Perfect location to wine, dine and shop! I had a great pool and ocean view too!
Grace
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Comfy clean and convenient! We liked the tiki bar
TINA
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Definitely does not look like the online pics. Room felt moist/humid at all times. Noisey AC. Shower doesn't turn on all the way. Baseboard trim missing in bathroom which looked gross.Elevator is super slow. Rental bikes and chairs are old and expensive to rent. You can see the light bulbs in the TV screen. Good location. Hated the Hilton soliciting when trying to leave on the last day. Pros: Good location. Nice ladies at the tiki bar. Can't believe this has the Hilton brand on it. Checked out a day early .
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Geanna
4.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Staff was very friendly, aside from one lady during breakfast. . Only 1 slow elevator. Carpet was dingy, old and smelly. Room smelled like mildew. Phone jack in room was pulled out of wall so phone only worked when you wiggled the cord. Refrigerator did not work. Left drinks in fridge over night and they still were not cold. Price was too high for so many issues. Hotel needs to be updated.
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Craig
4.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Felt and looked old.
Frank
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We loved the location, the view of the Gulf of MEXICO. Loved the Longboard tiki hut for drinks and munchies. A perfect stay.
Juan
icon-Business
Business
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room was extremely humid, my papers were all soggy, my clothes stinks, I woke up 3 days in row soaked, the staff did nothing about other than acting as they didn’t care a bit. I went there for an athletic competition and woke up soaking wet with pain in my chest. I told the staff repeatedly about the situation and they told the they were going to change the room, but the message got lost between the staff and they were gaslighting saying that they did not know abut the room change. They told me that maintenance went or room twice but I don’t know if they did, the room was still very humid. I stayed 3 nights and complaint about it everyday, I had to go train and compete so I couldn’t stay there as I were on vacations fixing the situation. Nothing was resolved, the staff was lazy and every time I asked or the update on the room change they told me “oh we don’t now anything about a room change, let me check and let you know”…. Come back in the afternoon, asked again to the new shift of staff and the same, they didn’t know anything about a room change. In other words, I paid over $900 for 3 nights to stay here and this place is not worth anywhere near that amount, I’m never staying on a double street let alone on this one for future competitions. I believe the issue is the staff not giving a crap about the guests. Please mind the health of any of your guests.
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Marquita
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

The staff was friendly but the hotel smelled like mold. I was switched from my 1st room the second room was ok. Definitely not worth the 370 I paid
Derek
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Staff very friendly and helpful.room and facilities very clean.within walking distance of beach and many establishments.
Verified traveler
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Location was amazing, right across the street from seawall. Staff at the hotel was very friendly and helpful and the room was comfortable. With all that said, the humidity in the room has caused some mildew that wasn’t noticed at check in.
Heather
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

This hotel has an issue with humidity and moisture. Our bedding felt wet and room smelled very strongly of mildew. The lamp shade was rusted from the moisture in the air.
darrel
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

BEWARE: Unlike every hotel I've ever been to, this hotel adds on parking and continental breakfast as additional charges not included in your stay. Seriously. $24 for each individual "breakfast" that you must serve to yourself except... when you go to pour your own drink an angry housekeeper will yell and belittle you for not knowing that only they are allowed to do that part so that they can hand you a bill with a tip line to get you to tip on top for the whole meal because she pulled the lever for your juice. Next is $30 for parking... in the hotel parking lot... I kid you not. Parking your vehicle is NOT an add on! If you're tired of crooked, deceptive tactics like these, find a hotel run by management with some ethics. I'm so tired of these underhanded behaviors. Be honest with up front pricing and stop trying to screw people at every turn!
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Tamica
icon-Leisure
Leisure
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The customer service was beyond amazing!!! Sparkle made sure my parents was taken care!
Wesley
icon-Leisure
Leisure
8.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Carpet and carpet need work badly
Jay
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

Location is nice, pool and Longboard bar are pretty cool. They don't need much to nring this place up to what they're charging per night. Our check-in was at 4, got the room a little after 5. Beds were clean and the room was clean over all. Shower had mold / mildew, poorly patched hole in celing of the shower, beat up base boards and tiles in the bathroom, missing mirror or picture in the room with visible screw holes, walls 8n general no great. Had a domestic problem spill out into the hall around 1am with one our neighbors screaming at the top of her lungs for someone to "get out". We didn't get much sleep. For the $400.00 per night rate we paid, go next door to the historic Galvez. Had this been $200.00 per night, I wouldn't have had many issues. Not a horrible place to stay, but not worth the asking price. Staff was polite and prompt.
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jeff
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Just old didn’t feel clean smelled like smelly feet
Cassandra Monique
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Our stay was ok check was fast so was check out
Elvin
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Nothing
Pablo
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Only one elevator working.
Dianna
icon-Leisure with Partner
Leisure with Partner
4.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Out dated, dingy, and overpriced
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