Beautiful location, very friendly staff, best Poncha on the island!

Hotel was alright, ended up finding bed bugs on our clothes and bites on our legs after staying here. Also, the old manager that works the front desk offers terrible service. Talking to her felt like I was bothering her and she

Extremely friendly staff, great dinner

Great clean place with friendly staff. Excellent location for the north coast exploring.

the location with beautiful view and smell of jasmine plants around the property was unforgettable

They are letting te hotel go, broken air conditioning and smells like sewers, broken jaccuzi, not enough parking, broken front door.

Beautiful surroundings. Clean hotel.

Not 4-stars! No chef, no bar staff. A terrible dinner for which we waited 110 minutes. The chef left 6 months ago and they're using her assistant. While most staff were kind, many needed training and support. They're expected to cover reception, bar, waitressing. We felt bad for them. Expect to wait aaaages for a drink. Management: Employ a chef and bar staff and look after your staff better. The gym is unhygienic with broken AC and no means of cleaning mats or equipment. The pool is unsighly with missing tiles, green from algae and there are insufficient parasols. Nobody bothers to arrange the sun-loungers in the morning. A feeling grew during our 9-day stay of not being looked after, of management paying lip-service to the guests experience and directors only interested in money. We had to ask for shower gel daily as the maid failed to replace empties. We were given half-used bottles by reception staff and felt a burden for asking. Upon arrival our room lacked AC and reception tried to fob us off. Our eventual room had a broken towel hook and dodgy balcony door. We awoke to the neighbouring cockerel. The hotel is in a beautiful setting, close to lovely spots, but fails to achieve a 4-star standard and feels tired. A few licks of hastily-applied paint won't suffice. It clearly has problems. Our disappointing stay was made worse by the manager not responding to our complaint as promised. Very poor. We won't return and we don't recommend this hotel.

Amazing views of the valley from the hotel. Friendly staff (and cat !). Having a car useful as it's a very steep walk to/from the seafront. Great breakfast.

Absolutely beautiful hotel with gorgeous views. Definitely recommend the hotel and the location if Sao Vicente.

Easy access to surrounding areas of interest

Friendly staff,great view,good location

Nice common areas. Great views. Excellent breakfast. Helpful staff. Welcome bottle of Madeira a nice touch

Good location, not too big, friendly staff, nice views but shame restaurant was closed

This place holds up to the cleanliness values! Keep up the fantastic job. Best part overall though, is the location this property is at. Essentially close enough to go to Sao Vicente and Port Moniz in no time (by car) but by walking would be challenging but easy! Just be careful of the cats in the area, they tend to sleep under your vehicle. Also for amenities, it’s great, just needed more modernized fitness equipment for me personally. I will recommend this place and hopefully come back! Thanks again to the wonderful front desk services!

A very good stay but a few issues which the receptionist Joanna sorted quickly and efficiently. The restaurant and hot tube/sauna which were supposed to be open by 1st September were still closed by 1st October. Car park is small and sometimes had to park on road.

A beautiful hotel in a stunning location. The staff are all excellent and so friendly and helpful. We felt very at home. The breakfast was perfect too. Thank you!

Everything very nice, on site facilities are surprisingly very good, plenty to do if you feel the need including crazy golf which was fun and is free of charge like all of the facilities on site. To criticise would be picky, it is majorly a site for older couples and groups as the majority of Madeira is however that has little to do with the hotel and I’d a benefit to most people (no screaming children)

We stayed two nights in a lovely bedroom looking out to the mountains and the clock tower. The hotel staff are friendly and the breakfast was great. In the evenings the hotel has a fixed price menu which was good value for money and tasty. We also eat out at a restaurant just 6 minutes walk away- Lavrador, which also does great food. Best to book if you want one of the tables outside with a view. The hotel is located only 10 minutes away from a fantastic levada walk in Ginhas. So remember to bring your head torches. It is also ideally situated to get to Encumeada pass and the stunning levada do norte.

I’m not normally fussy about the welcome I get from hotel reception but the lady looked rather surprised by my arrival and behaved as though she couldn’t find my reservation. I was initially shown the wrong (and cheaper) room despite handing over my reservation paperwork which clearly indicated the room type. When I was eventually shown to the superior room I discovered that it was very small and I had difficulty in opening my large suitcase. There was a chest of drawers, cupboard and a table with a small old style TV with 3 English news channels. There was nothing to sit on apart from a small bench in the window and there was no fridge. The safe was only available to be used at extra cost! There weren’t enough electrical sockets so I had to unplug a bedside light. Throughout my stay there was an annoying buzzing noise in the room. The bathroom had a large sink surround and they provided good sized towels. The toiletries not replenished at all during my stay and no tissues were provided. The bed was very hard and had a stained blanket. Breakfast was fairly poor with limited choice but at least they produced freshly cooked eggs. The croissants were made with wrong type of pastry which meant they were very heavy and hard except for the last day when they used puff pastry. The Wi-Fi was ok and just good enough for Skype. There was nearly enough parking for everyone. Shutters blocked out the light. Good views of the valley and terraces. Poor bar food at night.